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Customize Voice Personas & Tones

Coming Soon

Select ElevenLabs voices, tune latency, and define conversational tone for your phone agent.

1 min readUpdated August 2026
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Kognit integrates with ElevenLabs Neural Speech synthesis to provide hyper-realistic human voice models.

Available Voice Profiles

  • Rachel (Calm, Warm & Professional) ?" Recommended for luxury, beauty, and premium D2C brands.
  • Adam (Confident, Energetic & Direct) ?" Best for electronics, automotive, and fast-paced retail.
  • Emily (Friendly, Supportive & Conversational) ?" Ideal for general ecommerce and customer onboarding.
  • Antoni (Authoritative & Clear) ?" Recommended for B2B, SaaS, and financial services.

Tuning Latency and Interruptibility

  1. Open Voice AI Settings.
  2. Interruption Sensitivity: Set how quickly the AI pauses when the caller speaks over it. High sensitivity enables natural conversational interruptions.
  3. Response Brevity: Keep spoken answers concise (1 to 2 sentences per turn) to maintain engaging phone dialogue.
  4. Filler Words: Enable subtle natural conversational markers ("Sure let me check that for you...") while looking up live order APIs.

Test your changes in real-time in the Voice Simulator.

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Voice AI Phone Agent OverviewDeploy real-time, human-sounding conversational voice AI for inbound customer support and hotline inquiries.Voice Simulator & Live TestingTest your Voice AI agent directly in the browser microphone sandbox before launching to customers.