Connect a Dedicated Phone Number

To receive phone calls, you need a dedicated inbound phone number connected to Kognit Voice AI.

Provisioning a Number

1. In the sidebar, navigate to Voice AI (/helpdesk/voice-ai).
2. Under Phone Hotline Configuration, click Provision New Number or enter your existing Twilio SIP credentials.
3. Choose your preferred country code (+1 US/Canada, +44 UK, +91 India, +61 Australia, etc.).
4. Select whether you prefer a Local Number or a 1-800 Toll-Free Number.
5. Click Activate Hotline.

Configuring Call Routing

• Operating Hours: Define your AI hotline schedule (e.g. 24/7 Always Active or After-Hours Overflow).
• Greeting Message: Customize the initial opening greeting (e.g., "Thanks for calling Buy3x! I'm your AI assistant. How can I help you today?").
• Fallback Escalation: Provide a backup human phone number if caller explicitly requests a live human agent.

See Customize Voice Personas & Tones to tune speech characteristics.