Billing through Shopify or Wix
Shopify merchants pay on their Shopify invoice and Wix merchants on their Wix invoice; everyone else pays by card through Stripe.
2 min readUpdated October 2026
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How you pay depends on how you use Kognit HQ.
| You use Kognit with | You pay | Where you change your plan |
|---|---|---|
| Shopify | On your Shopify invoice | Shopify admin → Apps → Kognit HQ → Plan |
| Wix (once Wix billing is on) | On your Wix invoice | Kognit HQ's plan page in Wix (the Billing page in Kognit opens it) |
| Anything else (WordPress, any website, email, social) | By card, through Stripe | Billing in Kognit HQ |
The plans, allowances and prices are the same everywhere. See Plans and limits.
Shopify
- Choose a plan: in the Kognit HQ app in Shopify admin, pick Monthly or Yearly on a plan, then approve the charge on Shopify's screen.
- Free trial: 7 days, once per account. Switching plans during the trial keeps the same end date.
- Switch: pick another plan, or switch between monthly and yearly. Your current plan stays until you approve the new one.
- Cancel: Cancel plan at the bottom of the plan section. Shopify stops billing right away.
- Extra AI resolutions on monthly plans appear on your Shopify invoice, up to the monthly limit you approved. Conversations handed to your team are never charged.
Wix
- Kognit HQ's Billing page shows Billed via Wix, and the plan buttons open Kognit HQ's plan page in Wix, where Wix takes the payment.
- Upgrade, switch and cancel there too; Kognit picks up the change by itself.
- Removing the app from your Wix site ends the Wix plan.
Why not a card?
Shopify and Wix require apps sold in their app stores to bill through them, and it keeps everything on one invoice for you. Add-ons (extra seats and AI packs) are sold only through Stripe, so Shopify and Wix merchants get more by choosing a bigger plan instead.
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Related
Plans and limitsWhat each plan includes, and what happens when you reach a limit.Kognit HQ inside Shopify adminInstall Kognit HQ from Shopify, let it connect your store by itself, put the chat on your storefront and manage your plan without leaving Shopify.Connect WixInstall Kognit HQ on any Wix site. The chat is added for you and the AI learns your pages; with Wix Stores it also tracks orders.