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Cookie Policy

We use cookies to make Kognit faster, safer, and more personalized. Here's exactly what we collect and why.

Last updated: October 2, 2026

Cookie categories

How we use cookies

Required

Essential Cookies

Required for authentication, security, and core platform functionality. These cannot be disabled as they are necessary for the service to operate.

Session management
CSRF protection
Load balancing
Authentication tokens
Optional

Analytics Cookies

Help us understand how visitors interact with Kognit, allowing us to measure and improve the user experience across the platform.

Page views & navigation
Feature usage metrics
Performance monitoring
Error tracking
Optional

Preference Cookies

Remember your settings such as theme, language, dashboard layout, and notification preferences for a personalized experience.

Theme selection
Language settings
Dashboard layout
Notification preferences
Optional

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness across platforms. You can opt out at any time.

Ad targeting
Campaign measurement
Conversion tracking
Retargeting pixels
Third-party services

External cookie providers

Some cookies are placed by third-party services we integrate with. Each has its own privacy practices.

Service
Category
Purpose
Retention
Cookies
Firebase AuthRequired
Essential
User authentication, session management & secure login tokens
Session / 30 days
__session, __firebase_auth
Firebase FirestoreRequired
Essential
Real-time database for chat, tickets & customer data
Persistent
firestore_token
StripeRequired
Essential
Payment processing and fraud prevention at checkout (USD/GBP)
1 year
__stripe_mid, __stripe_sid
ShopifyRequired
Essential
E-commerce integration, embedded app session, order sync
Session
_shopify_s, _shopify_y
Shopify Billing APIRequired
Essential
AppSubscription charges for merchants installed via Shopify App Store
Session
None (server-side)
WhatsApp Business APIRequired
Essential
Customer messaging via Meta WhatsApp Cloud API
Session
None (server-side)
AWS Bedrock (Claude AI)Required
Essential
AI-powered reply generation, conversation summarization
Session (no data stored)
None (server-side)
AWS SESRequired
Essential
Transactional email delivery (password resets, notifications)
Session
None (server-side)
Google Gemini AIRequired
Essential
Fallback AI inference for reply generation when Bedrock is unavailable
Session (no data stored)
None (server-side)
Google Analytics (GA4)
Analytics
Site usage analytics, page views, user journeys & performance monitoring
26 months
_ga, _ga_*, _gid
Firebase Analytics
Analytics
In-app event tracking, feature usage metrics & crash reporting
14 months
_fid
Web Vitals
Analytics
Core Web Vitals (LCP, INP, CLS) performance monitoring
Session
None (beacon API)
Google Ads / Conversion
Marketing
Ad conversion tracking, campaign performance measurement
90 days
_gcl_au, _gcl_aw
Meta Pixel (Facebook)
Marketing
Advertising measurement, audience building & retargeting
180 days
_fbp, _fbc
LinkedIn Insight Tag
Marketing
B2B campaign analytics, demographic insights & conversion tracking
180 days
li_fat_id, li_sugr
Your control

Managing your cookies

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Kognit. Most modern browsers allow you to:

View and delete existing cookies
Block third-party cookies
Block cookies from specific sites
Block all cookies
Clear cookies on browser close
Use private/incognito browsing

Questions about cookies?

Our privacy team is here to help clarify how we handle your data.

support@kognithq.comPrivacy Policy