How can we help?

Create your workspace, connect your first channel, and get your team in.

• Quickstart
• Create your workspace
• The "Get set up" checklist

The shared inbox, ticket routing, assignment, and SLA policies.

• How the inbox works
• Reply to your first customer ticket
• Ticket lifecycle

How the AI decides to answer or escalate, and how to tune it.

• How Autopilot decides
• Tune Autopilot thresholds
• Train the AI on your business

Import FAQs, PDFs, store URLs, and configure custom brand response rules.

• Import Knowledge Sources & Documents
• Custom AI Rules & Brand Voice
• Learn from your website

Email, live chat, WhatsApp, Instagram, and Messenger.

• Forward your support email
• Connect Gmail
• Connect Outlook

Install, configure, and test the chat widget on your site.

• Install the widget
• Configure the widget
• Widget security

Shopify, WooCommerce, Klaviyo, and 1-click helpdesk migrations.

• Connect Shopify
• Connect WordPress & WooCommerce
• Connect Wix

Sender authentication, forwarding addresses, and deliverability.

• Verify your sending domain
• Sender addresses
• Email campaigns

Contacts, segments, and the customer 360 view.

• Contacts
• Segments

Flows, triggers, conditions, and recovery campaigns.

• Automation flows
• Triggers and conditions
• Build a cart recovery flow

Performance, resolution metrics, and exports.

• Dashboard overview
• Support metrics explained
• Exports

Plans, usage limits, credits, and payment methods.

• Plans and limits
• Usage and quotas
• Credits

Roles, permissions, API keys, and data handling.

• Roles and permissions
• API keys
• Enterprise RBAC & Granular Access Control

Connection health, error codes, and common fixes.

• Inbound email isn't arriving
• Replies going to spam
• Connection health