Terms of Service

By accessing or using Kognit AI (operated by KognitHQ), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our service. These terms constitute a legally binding agreement between you and KognitHQ.

Kognit AI is an AI-powered helpdesk and marketing platform that provides customer support automation, AI chatbot agents, shared inbox, email campaign management, and e-commerce integrations. We reserve the right to modify, enhance, or discontinue features at any time with reasonable notice to active subscribers.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account. We recommend enabling two-factor authentication for enhanced security.

You agree not to use Kognit AI to:

• Violate any applicable laws, regulations, or third-party rights
• Send unsolicited spam, phishing, or bulk messages
• Infringe on intellectual property or proprietary rights
• Distribute harmful, malicious, or deceptive content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse-engineer, decompile, or disassemble any part of the service
• Use the platform for any illegal or fraudulent activity

Content generated through our AI tools is provided as-is. You are responsible for reviewing and ensuring compliance of all AI-generated content before publishing. KognitHQ does not guarantee the accuracy, originality, or suitability of AI-generated outputs. You retain ownership of content you create using our tools, subject to our underlying intellectual property rights in the platform.

Kognit offers the following subscription tiers:

• Starter Plan ($19.99/mo or $15.99/mo billed annually): 3 seats, 2,000 AI Resolutions/mo, unified multi-channel inbox, Shopify & WooCommerce integration. Includes 7-day free trial.
• Growth Plan ($49.99/mo or $39.99/mo billed annually): 5 seats, 6,000 AI Resolutions/mo, advanced automations, SLA tracking, custom AI training, remove branding.
• Pro Plan ($149.99/mo or $119.99/mo billed annually): 10 seats, 25,000 AI Resolutions/mo, Voice AI, multi-store, RBAC, dedicated account manager.
• Enterprise (custom pricing): Unlimited seats, unlimited usage, SSO/SAML, custom SLAs, dedicated infrastructure. Contact sales.
• Trial: All paid plans include a 7-day free trial. You will not be charged until the trial expires. Cancel anytime during trial at no cost.
• Shopify Merchants: Charges are processed through the Shopify Billing API and appear on your Shopify invoice. All Shopify billing is subject to Shopify's terms.
• Direct Signups: Charges are processed by Stripe. We do not store card details.
• Usage Limits: AI Resolutions and email quotas reset at the start of each billing cycle. Unused quota does not roll over.
• Extra Seats: Additional team seats are available at $3.95/seat/month beyond plan allowance.
• Cancellation: Cancel anytime via Settings > Billing. Access continues until end of current period. No partial refunds for unused time.
• Refunds: Full refund available within 14 days of first charge if you have not exceeded 20% of your plan quota. After 14 days, refunds are at our sole discretion. Shopify billing refunds are subject to Shopify's refund policy.
• Price Changes: We will provide at least 30 days' notice before any price increase. Existing subscribers will be grandfathered at their current rate until the next renewal cycle after notice.

Our platform integrates with third-party services including Meta, Shopify, Google, WhatsApp, and others. Your use of these integrations is also subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services. Integration access may be revoked if the third-party modifies their API terms.

KognitHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Kognit AI. Our total aggregate liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim. This limitation applies to the fullest extent permitted by applicable law.

We may suspend or terminate your account at our discretion if you violate these terms or engage in activity that could harm our platform or other users. You may terminate your account at any time through the Settings page. Upon termination, your data will be retained for 30 days before permanent deletion. You may request an export of your data during this period.

We reserve the right to update these terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of Kognit AI after changes constitutes acceptance of the updated terms. Previous versions of our terms are archived and available upon request.