Your Shopify catalog.
Instant support context.
Install Kognit HQ from the Shopify App Store and it imports your active products (images, descriptions and prices), orders, customers and store policies. Your AI agent answers with your real product and order details.
The commerce-to-support pipeline
Catalog sync
Your active products, images and prices come straight from Shopify. Sync again any time from the app.
AI product recommendations
The agent can suggest relevant accessories or alternatives directly within the support chat.
Your own policies
The AI answers refund and shipping questions from the policies in your Shopify settings, and hands off when it isn't sure.
Order actions in the inbox
Refund, cancel or change a shipping address from the conversation. Refunds go back to the original payment.
Customer history
Each conversation shows the customer's Shopify orders, so your team has context without switching tabs.
Smart order tracking
Customers can ask "Where is my order?" and get instant tracking updates pulled straight from Shopify.
Connect your store in 30 seconds.
Install Kognit HQ from the Shopify App Store. Your store connects when you open the app.