Kognit / Company & Mission
Customer support built for brands that sell.
We started Kognit because growing merchants shouldn't have to stitch together disconnected tools, pay about $1 for every AI answer, or gamble customer relationships on ungrounded AI chatbots.
What does Kognit HQ stand for?
“Kognit” = Grounded machine cognition & verified store knowledge.“HQ” = Unified operations headquarters across every customer channel.
Included team seats • AI resolutions included in every plan • Tested on real-world e-commerce stores
“Hi Sarah! Your order is within the 14-day exchange window. I've initiated an exchange for size L and generated your prepaid label. Would you like it sent to your email?”
Principles / How We Build
Four non-negotiable architectural commitments
Customer support is a brand's front line. Every decision we make prioritizes accuracy, human oversight, and data ownership over buzzwords.
Knowledge-grounded truth
The AI answers exclusively from verified policies, help articles, and your catalog. If an answer is missing from your knowledge base, Kognit escalates to a human instead of hallucinating.
Commerce-safe guardrails
Refunds, returns authorizations, and billing decisions strictly require human sign-off. We treat money and customer trust with asymmetric caution — no autonomous financial mistakes.
One true unified inbox
Email, live chat, WhatsApp Business, Instagram DM, and Messenger share one continuous ticket queue. Live agent collision detection ensures teammates never duplicate responses.
Native commerce context
Live integrations with Shopify and WooCommerce bring order tracking, item status, and customer lifetime value right beside the reply composer without toggling tabs.
Ecosystem / Real Platforms
Engineered and audited for real commerce standards
We build directly against vendor platform guidelines with compliant data protection, directory approvals, and clean lifecycle hooks.
WordPress / WooCommerce
Reviewed and committed directly to the WordPress.org plugin directory (kognit-for-woocommerce). 100% self-contained local assets, clean database uninstaller, and zero unwanted branding.
Shopify App Store Ready
Equipped with native Theme App Extensions, GraphQL order querying, and mandatory GDPR webhooks (data request, customer redact, shop purge) to protect merchant compliance.
Meta Business Platform
Unified messaging pipelines connecting Instagram DMs, Facebook Messenger, and WhatsApp Business API with real-time signature verification and automated data-deletion callbacks.
Milestones / How We Got Here
A deliberate path toward dependable support
Each release adds deeper channel reliability and verifiable commerce workflows.
The fragmented inbox problem
Frustrated by toggling between six disjointed tools for support, chat, and email, we built an internal engine to tie customer conversations directly to real store orders.
Omnichannel & commerce sync
Rolled out native WhatsApp Business Platform integration, Instagram DMs, automated spam filtering, and the AI Ghostwriter draft copilot with full store catalog awareness.
Directory reviews & automation
Completed official WordPress.org review and release, implemented server-side multi-condition triggers, and delivered real-time collision detection for support teams.
Intelligent support operations
Expanding with voice concierge routing, visual workflow tools, and contextual in-app guidance to empower growing online retailers around the globe.
Leadership / The Team
Built by engineers and operators
Focused on making high-performance customer support accessible to every store.
Varun A.
Founder & Product Lead
Product Architecture & Platform Strategy
Priya M.
Head of Engineering
AI Safety, Guardrails & Backend Systems
James K.
Integrations Lead
Shopify, WooCommerce & Meta Pipelines
Sofia L.
Customer Success & Ops
Merchant Onboarding & Workflow Design
Documentation / Resources
Clear paths for every stage of your setup
Task-focused guides and step-by-step instructions matching the actual product interface.
Ready to give your team a better helpdesk?
Connect your store, import your knowledge base, and experience support with real AI guardrails.
Free plan for WordPress • 7-day free trial on all plans • Cancel anytime