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Yuma AI starts at $14,400/year (~$1.20 per resolution) with $1.50 per-resolution overages, and requires paying separately for an external helpdesk like Gorgias or Zendesk. Kognit Starter is $19.99/mo ($15.99/mo annual) with 150 AI resolutions included and only $0.10 per extra resolution. Plus, Kognit is a complete omnichannel helpdesk (WhatsApp, Instagram, Messenger, email, chat) with native MCP for Claude/ChatGPT, Computer Vision, and multi-agent specialist routing included out of the box—saving you over 90%.

A ticket the AI closes on its own: Kogi replied, no teammate replied, it was never handed to your team, and the customer didn't come back within 72 hours. You pay only for full resolutions: anything handed to a person, or answered by a teammate, is 100% free. Plans include Starter 150, Growth 750 and Pro 2,500 a month; extra resolutions are $0.10 (Pro $0.08).

Kognit includes a built-in Model Context Protocol (MCP) server. You can connect Claude Desktop, Claude Code, or ChatGPT directly to your Kognit workspace to securely inspect orders, look up customer profiles, triage tickets, and search store policies from your local AI development environment or desktop assistant.

When shoppers send photos of damaged shipments, broken items, or shipping labels, Kognit's multimodal vision analyzes the image, detects defect types, verifies shipping labels, and drafts or routes warranty/exchange requests according to your store policies.

Instead of a single generic chatbot, Kognit deploys specialized autonomous agents for Order Tracking, Returns & Exchanges triage, Product QA & Recommendations, and VIP Escalation. Each agent operates under strict brand-voice guardrails with hourly rate limits.

On Growth and above, our automation team configures your store knowledge base, order rules, and policies. If Kognit does not resolve at least 30% of your incoming eligible support inquiries autonomously within 30 days, our solutions engineering team works with you directly at no additional charge until that milestone is reached.

Yes. In Billing you choose what happens when your included resolutions are used up: Kogi keeps answering at the per-resolution price, or it pauses and new conversations go to your team until next month. We email you at 80% and 100% of your allowance. On Shopify, extra charges also stop at the monthly cap you approve.

Yes. Every plan includes WhatsApp, Instagram DMs, Facebook Messenger, email (Gmail, Outlook or forwarding) and live chat on your store. Channels are never locked behind a higher plan.

Suggested replies Kogi writes for your team in the inbox. Your team reviews and sends them; nothing is sent automatically. Plans include Starter 1,000, Growth 5,000 and Pro 20,000 drafts a month.

All of them, on every plan. The AI replies in the language your customer writes in, and the chat window on your store is translated into English, Spanish, French, German, Portuguese, Italian, Dutch, Hindi and Arabic.

Yes. Your team can send as many messages as it needs on every plan, with no per-message or per-chat fees.

Every plan includes seats (Starter 3, Growth 5, Pro 10). Extra seats are $4.95 each per month.

You get the full plan for 7 days. On Shopify, the trial and billing run through your Shopify bill. You are not charged during the trial and you can cancel anytime.

Yes — annual billing saves 20% on every plan. The discount is applied automatically when you select the Annual toggle.