The Kognit AI helpdesk
One inbox.
Every answer.
A better day.
Bring every channel together. Give AI your business knowledge. Help every customer with your team in control.
Team seats and AI resolutions included. Handoffs to your team are always free.
Kognit inbox
Every channel, one queue
Emma Wilson
Live chat · United Kingdom · Order status
Hi, I ordered a desk lamp last week. Where is my order?
Sample workspace: Acme StoreTry it with your own website
Every channel, one inbox
Email, chat, WhatsApp and social.
Answers from your knowledge
Connect the information your team trusts.
AI with a human handoff
Keep your team in control.
Connected by Kognit AI
Every channel.
One Kognit inbox.
Bring your customer conversations into one shared inbox. Your team can collaborate, manage, and reply from one place, with Kognit AI ready to help.
- Chat Widget
- Messenger
Plus Instagram, Telegram, voice & more
Explore all channelsPricing comparison
Calculate Your Real CX Savings
Most help desks charge about $1 for every AI resolution and $100+ per seat. Kognit plans include AI resolutions and team seats, and extra resolutions cost cents.
Intercom + Fin AI Copilot
$0.99/resolution tax + $39/seat
1,500 AI resolutions × $0.99 ($1,485) + 5 seats ($195)
$1,680
per month
Growth Plan
750 AI resolutions included
+ 750 extra × $0.10 · assumes 50% of tickets resolved by AI
$124.99
per month
Monthly Savings
$1,555/mo
Annual Net ROI
$18,660/yr
Deflection Rate
+50% Autopilot
Trusted by growing teams worldwide
Loved by 200+ support teams
Natively connects your entire tech ecosystem
What you can do in Kognit
Everything your support team does, in one help desk
Answer every channel from one inbox, let the AI take the routine questions, and fix orders without switching tabs.
Every customer conversation in one place, with their order right beside it.
One inbox for every channel
Email (by forwarding or Gmail sync), live chat, WhatsApp, Instagram and Facebook Messenger, threaded per customer.
Tickets with SLA timers
Sort and filter by priority, status and time left on the SLA. Breached tickets are one click away.
Assign, claim and bulk-edit
Assign or claim tickets, then resolve, tag or reassign dozens at once.
Snooze and merge
Snooze a ticket until it matters again, and merge duplicates from the same customer.
Collision warnings
See when a teammate already has the ticket open, before you both reply.
Macros and saved replies
Answer common questions in one click, with tags and status applied for you.
AI Agents
An AI agent that answers, then hands over
Grounded in your catalog, help articles and policies, and connected to your live orders.
Answers from your knowledge
Reads your help articles, policies and product catalog, and says so when it does not know rather than guessing.
Looks up live orders
"Where is my order?" gets the real status, carrier and tracking link from Shopify or WooCommerce.
Hands over the right way
Refund requests and anyone asking for a person go to your team as a ticket, with the whole chat attached.
On your store around the clock
The chat widget answers shoppers at 3am and accepts photos, so damaged-item claims arrive with evidence.
Unified Inbox
Every channel, one inbox
Every channel lands in one workspace, with full history attached to the customer, not the channel.
Refund request for order #8421
Need to change shipping address
Is the Midnight Pro back in stock?
My order hasn't arrived yet
Shared team inbox with collision detection
Business API with template messaging
Instagram & Facebook
DMs and comments in your inbox
Live Chat
Embeddable widget with AI co-pilot
Future channels & APIs
Connect any channel via webhooks
Context
Every conversation starts informed
Order history, tracking, past tickets and the customer's Klaviyo profile, on screen before the first reply.
Conversation history
Customer profile
Orders and tracking
Klaviyo profile
Internal notes
Team collaboration
Integrations
Connects to the tools you already run
Orders, customer profiles and conversations flow in automatically. Nothing to migrate.
Shopify
WooCommerce
Gmail
Klaviyo
Messenger
Complete WordPress & WooCommerce Setup in 2 Minutes
Connect your product catalog, real-time order tracking, and 24/7 AI chat widget without editing a single line of your theme.
Install from WP Admin
In your WordPress admin, go to Plugins > Add New, search for Kognit for WooCommerce, and click Install Now > Activate.
1-Click Auto Handshake
Open WooCommerce > Kognit AI Helpdesk in your sidebar and click "Connect with Kognit HQ (1-Click)". It securely authorizes your store and exchanges your public key automatically.
Autonomous AI on Storefront
Your chat widget immediately loads on your WordPress theme. The AI answers product queries, looks up orders (WISMO), and syncs cart items in real time.
AI Resolution Engine
Watch Kognit resolve tickets automatically
Email, WhatsApp, Instagram, Facebook and live chat, answered from one inbox with AI doing the first pass.
Customer Message
WISMO tracking inquiry received via WhatsApp
Carrier API Sync
Queried Shopify & FedEx live tracking API
Order Status Located
Order #8492: In Transit (Tracking: FX-984210)
Delivery ETA Computed
Out for delivery tomorrow by 2:00 PM
Autonomous Resolution
Delivered tracking card & live map link
AI resolution summary
Resolution Time
0.0s
Agent Time Saved
0 min
12,438
Tickets Resolved Today
2,847
Agent Hours Saved
$482K
Revenue Protected
78%
Auto Resolution Rate
Customer intelligence
Every data point.
One customer record.
Kognit doesn't just connect your tools — it synthesizes order history, conversations, support tickets, and marketing engagement into a single, AI-enriched customer profile. In 0.3 seconds.
Order Data
Shopify · Order #9283
Conversation Data
Instagram · "Where is my order?"
Support Data
Email · Refund request
Marketing Data
WhatsApp · Need address change
360°
Customer View
42
Data Sources
98%
Match Accuracy
0.3s
Profile Assembly
Varun Krishna
Single Customer Record
Integrations
Works with the tools you already use
Connect your store, messaging channels, carriers, reviews and marketing tools in a few clicks.
Shopify
Storefront
WooCommerce
Storefront
TikTok Shop
Social Commerce
Messaging
Shiprocket
Logistics
Shipglobal
Cross-Border
Delhivery
Logistics
Gmail
Outlook
BigCommerce
Storefront
Social DMs
Shopify
Storefront
WooCommerce
Storefront
TikTok Shop
Social Commerce
Messaging
Shiprocket
Logistics
Shipglobal
Cross-Border
Delhivery
Logistics
Gmail
Outlook
BigCommerce
Storefront
Social DMs
Shopify
Storefront
WooCommerce
Storefront
TikTok Shop
Social Commerce
Messaging
Shiprocket
Logistics
Shipglobal
Cross-Border
Delhivery
Logistics
Gmail
Outlook
BigCommerce
Storefront
Social DMs
Resolved in real time
Support teams ship faster on Kognit
Tickets auto-resolved
AI deflection rate
Avg. first response
Customer satisfaction
Comparison
One platform instead of five subscriptions
Stop paying for a helpdesk, a chatbot, an email tool, and the integrations holding them together.
| Legacy Support Tools | Kognit |
|---|---|
| Separate inboxes | Unified workspace |
| Manual responses | AI-powered assistance |
| Fragmented customer data | Complete customer context |
| Multiple subscriptions | One platform |
| Reactive support | Intelligent automation |
Whether you're a fast-growing SaaS company, ecommerce brand, marketplace, or enterprise team — Kognit helps you centralize customer communication, automate support, and scale operations without increasing headcount.
AI Agents. Unified Inbox. Complete Customer Context. One Platform.
Customers
Teams that stopped triaging by hand
Shopify brands and B2B SaaS teams running support on Kognit — from first reply to refund.
"We collapsed Zendesk, Ada, and Klaviyo into one workspace. Our team resolves tickets 3x faster and our stack bill dropped by 60%."
Maya Chen
Head of CX · Lumen Apparel
"The AI agent deflects the bulk of our repetitive billing and shipping questions overnight. SLA breaches are basically gone."
David Okafor
Support Director · NorthPeak SaaS
"Setup took an afternoon. Now every Instagram DM, email, and WhatsApp message lands in one queue with full order context."
Sofia Romero
Ops Lead · Brava Home
"Handling 10k+ weekly tickets used to require a team of 15. With Kognit's AI and unified views, we manage it with 6, and CSAT is up to 98%."
Alex Mercer
VP of Support · TechFlow
"Our customer response time dropped from 4 hours to 90 seconds. The native Shopify integration is a game-changer for tracking order status."
Marcus Vance
Founder · SoleStride
"We integrated all our communication channels in under a week. The agent collision detection and auto-routing saved our support team hundreds of hours."
Elena Rostova
Director of Ops · CloudScale
"We collapsed Zendesk, Ada, and Klaviyo into one workspace. Our team resolves tickets 3x faster and our stack bill dropped by 60%."
Maya Chen
Head of CX · Lumen Apparel
"The AI agent deflects the bulk of our repetitive billing and shipping questions overnight. SLA breaches are basically gone."
David Okafor
Support Director · NorthPeak SaaS
"Setup took an afternoon. Now every Instagram DM, email, and WhatsApp message lands in one queue with full order context."
Sofia Romero
Ops Lead · Brava Home
"Handling 10k+ weekly tickets used to require a team of 15. With Kognit's AI and unified views, we manage it with 6, and CSAT is up to 98%."
Alex Mercer
VP of Support · TechFlow
"Our customer response time dropped from 4 hours to 90 seconds. The native Shopify integration is a game-changer for tracking order status."
Marcus Vance
Founder · SoleStride
"We integrated all our communication channels in under a week. The agent collision detection and auto-routing saved our support team hundreds of hours."
Elena Rostova
Director of Ops · CloudScale
"We collapsed Zendesk, Ada, and Klaviyo into one workspace. Our team resolves tickets 3x faster and our stack bill dropped by 60%."
Maya Chen
Head of CX · Lumen Apparel
"The AI agent deflects the bulk of our repetitive billing and shipping questions overnight. SLA breaches are basically gone."
David Okafor
Support Director · NorthPeak SaaS
"Setup took an afternoon. Now every Instagram DM, email, and WhatsApp message lands in one queue with full order context."
Sofia Romero
Ops Lead · Brava Home
"Handling 10k+ weekly tickets used to require a team of 15. With Kognit's AI and unified views, we manage it with 6, and CSAT is up to 98%."
Alex Mercer
VP of Support · TechFlow
"Our customer response time dropped from 4 hours to 90 seconds. The native Shopify integration is a game-changer for tracking order status."
Marcus Vance
Founder · SoleStride
"We integrated all our communication channels in under a week. The agent collision detection and auto-routing saved our support team hundreds of hours."
Elena Rostova
Director of Ops · CloudScale
Pricing
Simple pricing that scales with you
Start free for 7 days, shown in your local currency. No lock-in — cancel anytime.
Starter
For solo founders & small brands
- 3 team seats
- 150 AI resolutions / mo
- All channels + Shopify
Growth
For scaling support teams
- 5 team seats
- 750 AI resolutions / mo
- WhatsApp COD · up to 3 stores
Pro (B2B Suite)
For B2B & high-growth brands
- 10 team seats included
- 2,500 AI resolutions / mo
- SSO · custom roles · Salesforce leads
Enterprise
Enterprise-grade security & governance, by default.
Kognit meets the bar your security, legal, and procurement teams expect — so you can roll out a unified CRM across every team without compromise.
SSO & SAML 2.0
Okta, Azure AD and Google Workspace sign-in. SCIM provisioning coming soon.
Role-Based Access
Granular permissions, team scopes, and least-privilege defaults.
Audit Logs
Immutable, exportable trails for every agent and admin action.
Data Residency
Choose US or EU hosting with encryption at rest and in transit.
99.99% Uptime SLA
Multi-region failover with a financially-backed availability SLA.
Dedicated CSM
Named success manager, onboarding, and priority support routing.
FAQ
Questions, answered
Everything you need to know before you start your trial.
Connect your store, import your knowledge base, and switch on your AI agent in under 5 minutes. The 7-day free trial gives you full access to your chosen plan.
Yes. Kognit connects to Shopify and WooCommerce, so the AI reads live order status and tracking before replying. Refunds and cancellations are done by your team, in one click from the ticket.
An AI Resolution is counted each time the AI handles a new customer conversation thread — whether it fully resolves it or hands off to a human. Follow-up messages in the same thread do not count again. Every plan includes a generous allowance.
Email, live chat, WhatsApp, Instagram, and Facebook all flow into one shared inbox, with full conversation history and Shopify context on every ticket.
Yes — pricing auto-detects your region across 10 currencies (USD, GBP, INR, CHF, AUD, CAD, MYR, SGD, NZD, THB). Billing settles in USD, or INR for India.
Absolutely. Cancel from settings at any time — your plan stays active until the end of the billing period. No lock-in contracts, no hidden fees.
One platform for every customer conversation.
Whether you're a SaaS company, ecommerce brand, marketplace, or enterprise team — Kognit helps you centralize communication, automate support, and scale without increasing headcount.