Connect WooCommerce & WordPress

Connect your WooCommerce store to Kognit AI to enable 24/7 autonomous customer support, instant order status tracking (WISMO), live cart recommendations, and seamless human agent handoff.

You can connect your store using either the Official WordPress Plugin (recommended, 1-click handshake) or Manual REST API Keys (for headless or custom setups).

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Method 1: Official WordPress Plugin (Recommended — 1-Click Handshake)

The official Kognit for WooCommerce plugin is approved on WordPress.org and provides automatic 1-click handshake, storefront widget injection, and real-time cart intelligence without touching a single line of theme code.

Step 1: Install the Plugin

1. In your WordPress Admin dashboard, navigate to Plugins → Add New.
2. In the search bar, type Kognit for WooCommerce.
3. Click Install Now, then click Activate. (Alternatively, download the .zip from kognithq.com/downloads/kognit-for-woocommerce.zip or WordPress.org and upload it via Plugins → Add New → Upload Plugin).

Step 2: 1-Click Handshake

1. In your WordPress sidebar, open WooCommerce → Kognit AI Helpdesk.
2. Click the purple button: Connect with Kognit HQ (1-Click).
3. Kognit authorizes your store and automatically exchanges your workspace's public key.
4. You are redirected back to WordPress with a green "Connected & Active" status badge.

Step 3: Instant Live Storefront

Your 24/7 AI chat widget is now live on your WordPress store. It automatically inherits your store's branding and begins answering buyer questions immediately.

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Method 2: Connect Manually with REST API Keys (Alternative)

If your WordPress admin is restricted or you are using headless WooCommerce, you can connect via standard WooCommerce REST API credentials:

1. In WordPress, go to WooCommerce → Settings → Advanced → REST API.
2. Click Add key.
3. Set Description to Kognit Helpdesk and choose an administrator account.
4. Set Permissions to Read/Write (or Read if only querying orders).
5. Click Generate API key.
6. Copy the Consumer Key (ck_...) and Consumer Secret (cs_...).
7. In Kognit, go to Connections → WooCommerce → Connect Manually, enter your store URL and keys, and click Validate & Connect.

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Customer Identity & Session Recognition

Kognit automatically handles both logged-in WordPress users and anonymous guest shoppers:

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What Data Synchronizes

• Product Catalog & Stock: SKU, title, price, variations, category tags, and inventory stock levels.
• Orders & Fulfillment (WISMO): Order number, payment status, fulfillment stage (Processing, Completed, On Hold), tracking numbers, and line items.
• Live Cart Intelligence: Current items in cart, quantity, and cart total (used for proactive coupons and shipping thresholds).
• Customer Profiles: Lifetime spend, order count, billing and shipping addresses.

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Theme & Plugin Compatibility

The official plugin uses standard WooCommerce and WordPress action hooks (wp_footer), ensuring 100% compatibility with:

• Popular Themes: Astra, Flatsome, Storefront, Divi, OceanWP, Neve, GeneratePress, Kadence.
• Page Builders: Elementor, Beaver Builder, Gutenberg Block Editor, Bricks.
• Caching Plugins: WP Rocket, LiteSpeed Cache, W3 Total Cache, Cloudflare (widget script is non-blocking and deferred).

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Requirements

• WordPress 5.8 or later (tested up to 7.1)
• WooCommerce 3.5 or later
• HTTPS enabled (valid SSL certificate)
• Pretty permalinks enabled in WordPress (Settings → Permalinks)

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Troubleshooting & FAQ