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Connect Klaviyo for Marketing & Audience Sync

Sync customer profiles, VIP lists, email consent status, and abandoned cart events between Kognit and Klaviyo.

1 min readUpdated August 2026
On this page

Connect Klaviyo to view rich marketing attribution directly inside your customer support tickets and shared inbox.

Key Features

  • Live Consent Status: See whether the ticket sender is subscribed to Email or SMS marketing.
  • Audience Segments & Lists: View active segments (e.g. VIP 3x Buyer, High Churn Risk) inside the Customer 360 sidebar.
  • Event Triggering: Automatically record support resolution events and CSAT ratings in Klaviyo customer profiles.

Connecting Klaviyo

  1. Open Integrations -> Klaviyo (/helpdesk/integrations).
  2. Click Connect Klaviyo.
  3. Enter your Klaviyo Private API Key (created with Profiles, Lists, and Metrics read/write scopes).
  4. Click Save & Test Connection.
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