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Migrate from Text (LiveChat)

Bring your LiveChat chat history, customers and canned responses into Kognit with a personal access token.

2 min readUpdated October 2026
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Text (formerly LiveChat Software) keeps your chats in LiveChat's archives. Kognit imports them through the LiveChat API.

What comes across

From LiveChatBecomes in Kognit
Canned responsesSaved replies
Archived chats, with who said whatInbox conversations (channel: chat), tagged Imported from LiveChat
Files shared in chatsCopied into Kognit, so they keep working after you close LiveChat
Customers in those chats (with an email)Customers, merged with anyone already in Kognit with that email

Tickets from Text's separate HelpDesk product aren't read by the API import. Export them as a CSV and use Import from a file.

Imported conversations are history: they don't trigger automations, CSAT surveys or SLA timers, until a customer writes again on one.

Before you start: create a token

  1. Open the LiveChat Developer Console (developers.livechat.com) and sign in with your LiveChat account.
  2. Go to Settings → Personal access tokens and create a token.
  3. Give it the scopes chats--all:ro (your chat archives) and canned_responses--groups:ro (your canned responses).
  4. Copy the token. Either the Base64 token the console shows, or account ID:token, works.

Run the import

  1. In Kognit, open Settings → Import & export.
  2. Under From Text (LiveChat), paste the token and click Import from LiveChat.
  3. Kognit checks the token, then imports canned responses first and chats after. Your imports shows progress, and the import keeps going if you leave the page.

Good to know

  • No canned-responses scope? The chats still import, and the import tells you the scope that was missing.
  • Running it again is safe: nothing is duplicated, and conversations you've answered in Kognit since aren't overwritten.
  • The token is stored encrypted only while the import runs, then deleted.
  • Older conversations are under Load older conversations at the bottom of the inbox list.
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