Shiprocket Integration
Track Shiprocket orders, generate shipping labels, manage NDRs, and trigger delivery alerts automatically in Kognit.
Shiprocket Connector
Active & Operational
What you can do with Shiprocket in Kognit
Key Feature 1
Real-Time AWB Tracking & Status Auto-Check: Queries Shiprocket v2.4 API in 0.2s to fetch courier partner (Bluedart, Delhivery, Xpressbees, Shadowfax), current hub location, and estimated delivery date.
Key Feature 2
AI Autonomous Customer Auto-Reply: When buyers ask "Where is my order?" or "When will my parcel reach Mumbai?", Kognit AI checks Shiprocket status and replies on WhatsApp/Email with real-time tracking links & delivery ETA.
Key Feature 3
Automated NDR (Non-Delivery) Resolution Engine: If Shiprocket marks a package as Undelivered / Address Incomplete / Customer Unavailable, Kognit AI instantly sends an automated WhatsApp message to re-confirm delivery address/time slot and pushes it directly back to Shiprocket API to trigger re-attempt!
Key Feature 4
Instant Return Approval & Shipping Label Generator: Automatically validates return window policies, approves eligible returns, and generates pre-paid Shiprocket reverse pickup shipping labels in 1 click.
How Kognit AI Auto-Resolves Shiprocket Shipping Inquiries
Zero human agent required. Kognit connects directly with Shiprocket REST API to fetch live AWB tracking, courier status (Bluedart, Delhivery, Xpressbees), and handle NDR exceptions automatically.
"Hey! Can you send me the tracking status for my order #SR-9402 to Mumbai?"
"Hi Sarah! Your order #SR-9402 is out for delivery in Mumbai today via Bluedart Express (AWB: 88291039). Expected arrival by 4:30 PM. Track live: track.shiprocket.in/88291039"
Reason: "Buyer Address Incomplete / Phone Unreachable"
"Hi Alex! Bluedart tried delivering your order #SR-9821 but couldn't locate your building door number. Could you reply with your complete address to re-attempt delivery tomorrow?"
✓ Re-attempt Triggered with Bluedart for Tomorrow Morning
Real-Time Shipment Tracking & Automated Delivery Support
Kognit connects directly with Shiprocket API to auto-fetch live courier statuses, send instant WhatsApp/SMS updates, and resolve shipping questions without human intervention.
Live AWB Tracking Sync
Auto-syncs live tracking status from Bluedart, Delhivery, FedEx, DPD & Xpressbees. Customers get exact ETAs without asking your support team.
Automated NDR Resolution
When a courier marks delivery as failed (wrong address/unreachable), Kognit AI instantly contacts the buyer via WhatsApp, verifies their address, and updates Shiprocket automatically.
1-Click Return Dispatch
Generate reverse return pickup labels instantly inside chat. Buyers receive return AWB tracking links while your warehouse gets live return notifications.
Ready to automate your Shiprocket shipping support?
Setup takes under 5 minutes. Start your 7-day free trial now.
How to connect Shiprocket in 4 simple steps
Step 1
Log into your Shiprocket account dashboard.
Step 2
Navigate to API Settings and copy your API User Email & Password.
Step 3
Enter your API credentials in Kognit's connection simulator.
Step 4
Test connection & activate automatic webhook listener for delivery updates.
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