Freshworks Integration

Import your Freshdesk tickets, contacts, and knowledge base articles into Kognit.

5-minute setup 100% Real-time SLA SOC 2 & GDPR

Active & Operational

v2.4 API

Sync FrequencyReal-time Webhook (0.2s)

AI Autopilot Status Auto-Responding

Synced Data Objects

✓ Freshdesk Tickets & Replies✓ Solutions Knowledge Base✓ Canned Responses✓ Customer Contact Profiles

Capabilities

What you can do with Freshworks in Kognit

Migrate Freshdesk & Freshchat tickets, contacts, and solutions articles into Kognit AI.

Bi-directional status sync for Open, Pending, Resolved, and Closed ticket states.

AI Autopilot auto-resolves technical support issues using imported Solutions articles.

Real-time SLA timer tracking and collision detection for support reps.

Setup Guide

Log into Freshdesk Admin Console.

Click your Profile Avatar > Profile Settings > Copy API Key from top right.

Enter your Freshdesk Domain (e.g. company.freshdesk.com) and API Key.

Click Connect to migrate data and activate AI auto-responses.

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