The helpdesk built for every support team.
A shared inbox across every channel, an AI that answers from your own knowledge base, and the guardrails to keep it from answering anything it shouldn't.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
The Three Pillars of Kognit
Incumbents separate your support tickets, customer chats, and marketing campaigns. Kognit connects them natively.
Shopify Core Catalog Sync
Real-time synchronization of store inventory, pricing, variables, and images so the AI Agent always recommends in-stock items.
Meta & OpenAI Compliance
Secure official API integrations ensuring that your messaging channels (WhatsApp, IG) remain verified, safe, and spam-free.
Revenue Attribution Analytics
Track every dollar made via AI chatbot recovery, automated workflows, and email campaigns on one centralized dashboard.
Helpdesk Platform Migration
Easily migrate all historical customer profiles, tickets, and knowledge bases from Zendesk, Freshdesk, or Gorgias in minutes.
Get Started in Three Steps
We've engineered the setup process to be as fast as signing up, with no developers required.
Connect Shopify & Channels
Link Gmail, Outlook, official WhatsApp Business, Instagram and Facebook — plus one-click catalog sync if you run a store.
Train Your AI Agent
Add FAQs, return policies, and documents. Kognit AI scans your materials to handle customer support immediately.
Automate & Boost Sales
Go live! The AI resolves routine support queries, helps customers shop, and lets human agents focus on critical tickets.
Frequently Asked Questions
Everything you need to know about Kognit AI and integrations.
How does the Shopify Sync work?
Once connected, our system automatically imports your store's items, stock levels, variants (colors, sizes), and pricing. Whenever catalog updates occur on Shopify, Kognit pulls the changes immediately, ensuring the AI Shopping Agent never recommends out-of-stock items.
Do I need a separate WhatsApp Business account?
No! Kognit supports direct official integration via Meta API. We help you connect your existing Business phone number or set up a new verified number directly within the app during onboarding.
How do humans step in if the AI Agent can't resolve a ticket?
If the AI Agent detects customer frustration, or receives a question it cannot confidently resolve, it instantly tags the conversation as 'Pending Human Action' and routes it directly to your shared inbox. A human agent can pick it up with full chat transcripts.
Ready to scale customer support?
Try Kognit AI free for 7 days and experience support ticketing and AI sales in one dashboard.