Instagram Integration
Respond to Instagram DMs and interact with customers directly from your unified inbox.
Instagram Connector
Active & Operational
What you can do with Instagram in Kognit
Key Feature 1
Sync Instagram Direct Messages (DMs), Story Mentions, and Reel comments into your Unified Inbox.
Key Feature 2
AI Autopilot auto-responds to DM product questions, price inquiries, and story replies in seconds.
Key Feature 3
Auto-send discount codes & product links when users comment specific keywords (e.g. "LINK", "DEAL").
Key Feature 4
Unified customer profile matching Instagram handles to Shopify orders & email addresses.
How to connect Instagram in 4 simple steps
Step 1
Convert your Instagram Account to a Business / Professional Account.
Step 2
Link your Instagram account to your Facebook Business Page.
Step 3
Click "Connect Facebook / Meta" in Kognit to grant messaging permissions.
Step 4
Select the Instagram Business profile to activate AI Auto-Reply.