Every feature you need to
grow support & sales.
We've consolidated five separate software suites into one centralized interface, saving you hundreds of dollars while accelerating workflows.
Shared Team Inbox
Unify incoming client support tickets and conversations from all major messaging channels.
- Gmail & Outlook direct integration
- Meta APIs (Instagram DMs, Facebook Messenger)
- Official WhatsApp Business Account sync
- Live website chat widget with custom branding
SLA & Ticket Management
Never miss an issue. Establish precise SLA timers, priorities, statuses, and customer context.
- Custom response & resolution SLAs
- Unified customer profiles and historic logs
- Manual and automated assignment rules
- Support macros and template shortcuts
AI Shopping Agent
Deploy an autonomous AI agent that interacts with clients to resolve support tickets and drive sales.
- Shopify live product catalog recommendation
- Secure transaction status and tracking looks
- Natural Language processing via Gemini AI
- Instant human escalation matching
AI Copywriter & Designer
Generate marketing copy, email outlines, and visuals instantly with built-in creative suites.
- Tailored voice and branding rules
- Voice generation via ElevenLabs API
- Smart marketing email segmentation
Email Campaign Engine
Draft, target, and send high-converting email campaigns and abandoned cart emails.
- Direct Shopify customer group syncing
- Drag-and-drop HTML template builders
- Automatic cart recovery sequence trigger
- Enterprise SMTP secure deliverability
Auto Social Publishing
Auto-publish Shopify catalog entries, text posts, and campaigns across multiple social pages.
- One-click multi-page posting
- Visual content library and media sync
- Scheduled postings with custom calendars
- Real-time status tracking
Deep Catalog Syncing
Maintain perfect sync with your Shopify or WooCommerce stores, inventory, and order lifecycle.
- Shopify Webhook-backed real-time updates
- WooCommerce consumer key sync integration
- Multi-currency price support
- Stock safety threshold filters
Connection Intelligence
Monitor authorization tokens, credentials, and API health across integrations in real time.
- Live Meta and Shopify webhook health checks
- Automatic token re-auth notifications
- API rate limit compliance protection
- System-wide connection statuses panel
CSAT & Revenue Reports
Measure performance with detailed customer satisfaction scores, AI resolution ratios, and revenue metrics.
- Direct Shopify checkout attribution track
- CSAT surveys triggered after ticket closure
- AI conversation saving ratio analytics
- Exportable CSV and PDF reports
Live Health Checks for Every Channel
We track API connectivity, tokens, and webhooks every minute. If a Shopify catalog connection or Meta auth credential expires, we flag it immediately so your operations stay running smoothly.
Integration Monitor
Ready to explore Kognit?
Deploy your AI Shopping Agent, unify your shared inbox, and sync your Shopify store in minutes.