Data deletion

What we hold from Meta

When a business connects a Facebook Page, Instagram professional account or WhatsApp Business number to Kognit HQ, we store the access tokens needed to receive and reply to messages, the Page/account names and IDs, and the conversations people send to that business (message text, sender name and the platform's sender ID).

Remove the app from Facebook

1. On Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites).
2. Find Kognit HQ and select Remove.
3. Facebook notifies us automatically and we delete your connection tokens and every Messenger, Instagram and WhatsApp conversation received through it. You'll get a confirmation code you can check on this page.

From inside Kognit HQ

• Disconnect only Meta: Settings → Integrations → Facebook & Instagram (or WhatsApp) → Disconnect. This revokes our permissions on Facebook and deletes the stored tokens.
• Delete everything: Settings → Delete Account & All Data permanently removes your account, connected accounts, contacts and conversations.

If you messaged a business that uses Kognit HQ

That business controls your conversation. Ask them to delete it, or email support@kognithq.com with the business name and the platform you used, and we'll process it within 30 days.