WhatsApp Marketing
Conversational commerce on the world's most popular app.
Provide support, send order updates, and run promotional campaigns on WhatsApp. Turn casual chats into seamless checkout experiences. 2 billion users, one powerful channel.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
Everything you need
Purpose-built capabilities for this channel.
Business API Integration
Official WhatsApp Business API with verified green badge and branded profile.
Product Catalogs
Let customers browse your entire product line directly within the WhatsApp chat.
Template Messages
Pre-approved message templates for order updates, shipping, and promotions.
Chatbot Flows
Build interactive decision trees that guide customers to the right product or answer.
Payment Collection
Accept payments via WhatsApp Pay and integrated checkout links.
Agent Handoff
Seamlessly escalate from bot to human agent with full conversation context.
Real-world use cases
See how brands use this channel to drive growth.
Customer asks "Do you have this in blue?" → AI checks inventory → sends product card with cart link
Order delayed → proactive WhatsApp update with new ETA and discount on next order
Post-purchase → automated review request via WhatsApp → 3x more reviews than email