Social Support
Turn social comments and DMs into resolved tickets.
Provide lightning-fast customer support across Instagram, Facebook, and Twitter. Kognit routes every DM, mention, and comment into your unified inbox for AI resolution or agent handoff.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
Everything you need
Purpose-built capabilities for this channel.
Unified Social Inbox
Manage Instagram DMs, Facebook messages, and Twitter mentions from one screen.
Auto-Resolve Comments
AI instantly answers common questions like "Where is my order?" on your organic posts.
DM Management
Reply to Instagram and Facebook DMs with full Shopify catalog context.
Troll & Spam Filtering
Automatically hide offensive comments or spam bots from your brand's public posts.
Public to Private
Seamlessly transition a public complaint into a private DM to resolve the issue.
Support SLA Tracking
Track response times and resolution metrics specifically for social channels.
Real-world use cases
See how brands use this channel to drive growth.
Customer comments "Where is my package?" → AI auto-replies "DM sent!" → Sends tracking link in DM
Angry customer tweets at brand → routed to high-priority queue → human agent resolves in 2 mins
Shopper asks about sizing in IG DM → AI checks Shopify inventory → recommends the correct fit