Omnichannel Marketing
Unify your customer conversations across every touchpoint.
Deliver a seamless, consistent experience whether your customers are on email, SMS, WhatsApp, or browsing your store. Manage everything from one shared inbox with full conversation history and AI-powered routing.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
Everything you need
Purpose-built capabilities for this channel.
Unified Inbox
Every message from every channel in one place — no more switching between tabs.
Smart Routing
AI automatically assigns conversations to the best-suited agent based on skill and load.
Cross-Channel Journeys
Start a conversation on chat, follow up via email, close it with SMS — seamlessly.
Customer Timeline
See the complete interaction history across all channels in a single chronological view.
Canned Responses
Create shared response templates your entire team can use across any channel.
Channel Analytics
Compare response times, CSAT, and volume across every communication channel.
Real-world use cases
See how brands use this channel to drive growth.
Customer sends a DM on Instagram → auto-creates a helpdesk ticket → agent replies from the inbox
Abandoned cart triggers an email → customer replies → conversation continues in WhatsApp
VIP customer detected → priority routing to senior agent → proactive outreach via SMS