Instagram Automation
Turn DMs and comments into purchases.
Respond to customer DMs, comments, and story mentions automatically. Route unresolved conversations to a centralized inbox with full customer purchase history and Shopify context.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
Everything you need
Purpose-built capabilities for this channel.
DM Automation
Answer product queries, sizing questions, and shipping requests 24/7.
Story Mention Triggers
Auto-send thank you messages or special discount codes when users tag your brand.
Comment Auto-Reply
Convert public comments like "price?" into private DM purchase loops.
Product Catalog Sharing
Share product cards with high-res photos and direct links to check out.
Influencer Tracking
Identify and prioritize messages from high-follower influencer profiles.
Social CRM Profiles
Track customer Instagram handles alongside their Shopify purchase history.
Real-world use cases
See how brands use this channel to drive growth.
Influencer mentions brand in story → AI auto-sends custom discount code via DM to verify partnership
Shopper comments "where to buy?" on post → AI auto-replies and sends DM with buy link
User asks about sizing in DM → AI checks inventory → recommends correct sizing and colors