Facebook Marketing
Scale lead generation and customer support on Messenger.
Automate post comments, manage page reviews, and turn Facebook Messenger ads into high-converting conversations. Sync with your Shopify catalog to recommend products and process orders in real time.
Kognit workspace
AI customer support
Meet your next support agent.
Try it with your own website.
Preview only. No messages are sent to your customers.
Everything you need
Purpose-built capabilities for this channel.
Messenger Automation
Instantly reply to customer inquiries, qualify leads, and hand off to human agents.
Ads Comment Monitor
Auto-respond to questions on your sponsored Facebook posts and drive purchases.
Shopify Sync
Display product catalogues and allow users to check out directly within Messenger.
SLA Alerts
Set response goals for Facebook DMs and notify team leads before they breach.
Page Review Auto-Reply
Politely reply to positive reviews or escalate complaints immediately.
Bulk Broadcasts
Send customized updates and discount offers to users who opted in on Messenger.
Real-world use cases
See how brands use this channel to drive growth.
Customer clicks "Send Message" ad → AI prompts lead qualification questions → qualifies lead in 15 seconds
User leaves question on sponsored post → AI auto-replies with answer and sends DM containing product link
VIP customer opens chat → priority routing → assigned to designated relationship manager