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Tutorials• 7 min read
WhatsApp & Multi-Channel Routing Tutorials: Complete Step-by-Step Kognit Setup
Kognit Solutions Team
August 14, 2026
Step 1: Meta WhatsApp Business API Connection
To connect WhatsApp, open Integrations ➔ WhatsApp in your Kognit dashboard. Complete Embedded Signup to link your Meta Business Account and company verified phone number.
Step 2: Automated Skill-Based Routing Rules
Under Automations ➔ Routing Rules, configure auto-assignment triggers. For instance, route pre-sales WhatsApp questions to your sales leads, while shipping queries route directly to AI Autopilot for sub-second resolution.
Common Questions
Q.Do I get a green badge on WhatsApp?
Yes, Kognit provides full assistance for Meta official green badge verification.
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