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Product Guides• 8 min read

Kognit Product Setup Guides: Step-by-Step Architecture for Launching Your AI Support Hub

Kognit Product Engineering
August 15, 2026

Step 1: Workspace & Store Provisioning

Setting up Kognit begins with authenticating your brand store profile. Navigate to Settings ➔ Company Profile and set your primary support domain (e.g. buy3x.com). Kognit automatically provisions a customer-scoped workspace URL formatted as /app/:companySlug/dashboard.

Step 2: Connecting Channel Inboxes

In your Kognit Command Center, navigate to Integrations ➔ Channels. You can connect your corporate Email (Gmail / Outlook / SES), WhatsApp Meta Business API, Facebook Messenger, and Instagram DMs in one tap. Every message streams into Kognit's unified timeline without rate limits.

Step 3: Training the AI Brain Vector Store

Go to AI Brain and enter your public storefront URL or upload return policies and product catalogs. Gemini 2.5 Flash crawls your site, indexing FAQs, shipping SLAs, and order policies to power your 24/7 Voice AI Hotline and Chatbot.

Common Questions

Q.How long does setup take?

Basic store setup takes less than 5 minutes using the Kognit Magic Setup Wizard.

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