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CX Reports• 9 min read
Global Customer Experience Benchmark Report: Lessons from 10,000+ Support Agents
Kognit Data Analytics
July 15, 2026
Executive Summary
Brands leveraging Voice AI Hotlines alongside unified inbox workflows reduced operational cost-per-ticket by 62% year-over-year.
Common Questions
Q.Where can I download the full PDF report?
The complete benchmark dataset is accessible directly within Kognit HQ.
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