API Reference• 7 min read

Kognit REST API Documentation & Engineering Implementation Specs

API Documentation Team

August 05, 2026

POST /api/inbox/tickets/create

POST /api/inbox/tickets/create
Content-Type: application/json

{
  "customerEmail": "sarah@acmebrand.com",
  "subject": "Order Delivery Delay",
  "priority": "high",
  "channel": "email"
}

Returns 201 Created with the new ticket ID and assigned agent payload.

Common Questions

Q.Are webhooks supported?

Yes, webhook subscriptions trigger on ticket_created, ticket_updated, and message_received.

Enjoyed this article?

Join 5,000+ Shopify merchants who stay ahead of the curve with our AI insights.