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Insights• 7 min read
2026 AI Customer Support Insights: Benchmarks, Resolution Rates, and CSAT Secrets
CX Research Division
July 28, 2026
Key Benchmark Findings
Data from 10,000+ support teams reveals that AI-first response under 10 seconds boosts CSAT scores by an average of 24 points.
Common Questions
Q.What is the average response time with Kognit?
Kognit resolves queries in under 800 milliseconds.
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