AI Customer Support Academy: Masterclass in Training Kognit AI Brain & Copilots

Pillar 1: Knowledge Ingestion & Vector Indexing

Learn how Kognit's AI Brain ingests unstructured PDFs, website URLs, and Shopify catalog items into high-dimensional vector embeddings for exact context retrieval.

Pillar 2: Confidence Threshold Tuning

Set Kognit's confidence slider to 90%. When the AI has 90%+ certainty, it resolves tickets autonomously. Below 90%, it drafts a response for human agent approval in 1 click.