# Kognit HQ

> Kognit HQ is an AI customer-support platform and helpdesk for e-commerce brands. It puts email (Gmail, Outlook, forwarding), live chat, WhatsApp, Instagram, Facebook Messenger and SMS in one shared inbox, connects Shopify and WooCommerce so agents and the AI see real orders, and runs an AI agent that drafts or sends replies grounded in the store's own knowledge base — handing off to a human when it is unsure. Plans start at $19.99/month (Starter), with Growth at $49.99 and Pro at $149.99.

Key facts:
- Website: https://kognithq.com — sign up at https://kognithq.com/signup, free trial of the AI agent at https://kognithq.com/try-ai-agent
- Channels: email, live chat widget, WhatsApp Business, Instagram DMs, Facebook Messenger, SMS (Twilio)
- Commerce: Shopify and WooCommerce (WordPress.org plugin "Kognit for WooCommerce")
- AI: drafts and auto-replies grounded in your help articles and order data; reads customer screenshots; never invents policies or promises refunds
- Team features: shared inbox, assignments, SLAs, CSAT surveys, roles and permissions (RBAC), SSO/SAML
- Support: support@kognithq.com

## Product

- [Kognit HQ — Global AI Help Desk for Support Teams](https://kognithq.com/): AI customer support and helpdesk for e-commerce: shared inbox, AI agent, Shopify/WooCommerce order context.
- [Pricing Plans | Replace Zendesk & Klaviyo](https://kognithq.com/pricing): Replace Zendesk and Klaviyo for a fraction of the cost. Start your 7-day free trial and scale your business with Kognit's AI-powered video, email, and social automation.
- [Platform Features](https://kognithq.com/features): Explore the features of Kognit AI. Unify customer support desks, launch AI shopping agents, send cart-recovery emails, and synchronize Shopify catalogs seamlessly.
- [Kognit Enterprise | AI Customer Support & Revenue Infrastructure for Scale](https://kognithq.com/enterprise): Enterprise-grade AI customer support & autonomous revenue platform for high-volume e-commerce brands. Dedicated infrastructure, custom AI agents, SOC2 compliance & 99.9% uptime SLA.
- [AI Shopping Assistant](https://kognithq.com/product/chatbot): A predictive chat widget that recommends products, answers FAQs, and closes sales 24/7 like a top-tier agent — trained on your brand.
- [Shopify Deep Sync | Live Inventory & Catalog Intelligence](https://kognithq.com/product/shopify): Connect your Shopify store to the Kognit AI engine. Real-time product tracking, automated content generation from SKUs, and deep revenue attribution.
- [AI-First Ticket Lifecycle](https://kognithq.com/product/ticket-lifecycle): No more support teams. Everything is handled by AI Agents that decide, act, and explain their reasoning at every step.
- [AI Automation Engine | One-Click SaaS Workflows](https://kognithq.com/product/automation): Automate your SaaS growth with trigger-based workflows. From user onboarding to churn prevention, let Kognit handle the lifecycle.
- [Connection Intelligence | API Health & AI Core Monitoring](https://kognithq.com/product/intelligence): Monitor your marketing health in real-time. Kognit tracks your Meta, Amazon SES, and Vertex AI connections to ensure 100% uptime for your automation.
- [Product Overview](https://kognithq.com/product-description): Discover Kognit AI: the first unified Helpdesk + AI Agent built for sales. Connect Shopify, automate customer conversations, and send targeted email campaigns in one place.
- [Voice AI - Twilio Phone & ElevenLabs Voice Support](https://kognithq.com/voice): Deploy ultra-realistic ElevenLabs neural voice AI customer support phone calls and WhatsApp voice note replies with Twilio integration.
- [About Kognit HQ | AI Customer Support & Unified Helpdesk](https://kognithq.com/about): Learn about Kognit HQ — built for online brands to unify support across Email, Live Chat, WhatsApp, and Social with knowledge-grounded AI and safety guardrails.
- [Contact Us](https://kognithq.com/contact): Get in touch with the Kognit team. Whether you have questions about features, pricing, or need technical support, we are here to help.
- [Book a Demo](https://kognithq.com/book-demo): Book a free 1-on-1 demo of Kognit HQ: see the AI agent answer real customer questions from your store, the shared inbox, and Shopify/WooCommerce order lookups.
- [Test Your AI Agent | Instant Website Reader & Live Demo](https://kognithq.com/try-ai-agent): Enter your website URL. Kognit reads your public catalog, shipping, and FAQs to build a live selling agent in seconds. Zero code, no credit card required.
- [Product Changelog](https://kognithq.com/changelog): Stay up to date with the latest features, improvements, and bug fixes to the Kognit AI automation platform.
- [API Reference (Coming Soon)](https://kognithq.com/api-reference): Preview the upcoming Kognit REST API v1.0 and SDKs. Join the developer early access waitlist for custom integrations, webhooks, and AI agent triggers.
- [Community](https://kognithq.com/community): Join the Kognit HQ community. Connect with 12,000+ users, share best practices, and get the most out of our AI platform.
- [Careers — Join Kognit HQ](https://kognithq.com/careers): Join the team at Kognit HQ. We are hiring engineers, designers, and marketers to build the future of AI-driven commerce.
- [Omnichannel Marketing](https://kognithq.com/channels/omnichannel): Deliver a seamless, consistent experience whether your customers are on email, SMS, WhatsApp, or browsing your store. Manage everything from one shared inbox with full conversation history and AI-powered routing.
- [Email Marketing](https://kognithq.com/channels/email): Turn browsers into buyers with high-converting email templates, AI-optimized subject lines, and deep Shopify integration for abandoned carts and VIP segments. Send up to 100K emails per month with enterprise-grade deliverability.
- [SMS Marketing](https://kognithq.com/channels/sms): Send targeted text messages for flash sales, restock alerts, and personalized offers. Cut through the noise and land directly on their home screen. Full compliance with TCPA and GDPR opt-in regulations built in.
- [RCS for Business](https://kognithq.com/channels/rcs): Upgrade from standard SMS to rich cards, carousels, and high-res media. Drive higher engagement with verified branding and interactive buttons right in the native message app. No app download required for your customers.
- [Mobile App Marketing](https://kognithq.com/channels/mobile): Use push notifications and in-app messaging to keep your brand top of mind. Sync mobile data with your central helpdesk for full context. Ideal for brands with a dedicated mobile shopping app.
- [WhatsApp Marketing](https://kognithq.com/channels/whatsapp): Provide support, send order updates, and run promotional campaigns on WhatsApp. Turn casual chats into seamless checkout experiences. 2 billion users, one powerful channel.
- [Facebook Marketing](https://kognithq.com/channels/facebook): Automate post comments, manage page reviews, and turn Facebook Messenger ads into high-converting conversations. Sync with your Shopify catalog to recommend products and process orders in real time.
- [Instagram Automation](https://kognithq.com/channels/instagram): Respond to customer DMs, comments, and story mentions automatically. Route unresolved conversations to a centralized inbox with full customer purchase history and Shopify context.
- [Social Support](https://kognithq.com/channels/social): Provide lightning-fast customer support across Instagram, Facebook, and Twitter. Kognit routes every DM, mention, and comment into your unified inbox for AI resolution or agent handoff.
- [For E-commerce](https://kognithq.com/industries/ecommerce): Integrate directly with Shopify to provide personalized product recommendations, handle "Where is my order?" inquiries automatically, and recover abandoned carts through email and SMS.
- [For SaaS & Tech](https://kognithq.com/industries/saas): Use AI to handle tier-1 support tickets, automate onboarding emails, and identify upsell opportunities based on user engagement data. Keep your customers happy and your churn rate low.
- [For Retail](https://kognithq.com/industries/retail): Unify customer data across all touchpoints. Send targeted SMS promotions for local store events, and provide seamless omnichannel support via WhatsApp and social media.
- [For Real Estate & Property Management](https://kognithq.com/industries/real-estate): Unify inquiries from Zillow, WhatsApp, SMS, and website forms into one intelligent pipeline. AI agents qualify buyers 24/7, book viewing appointments into agent calendars, and handle tenant maintenance requests.
- [For Healthcare](https://kognithq.com/industries/healthcare): Automate appointment reminders and follow-up care instructions while maintaining strict data security standards. Free up your staff to focus on providing actual care.
- [For Financial Services](https://kognithq.com/industries/finance): Send automated account alerts, secure document requests, and personalized financial tips based on user behavior, all while adhering to industry compliance regulations.
- [For Agencies](https://kognithq.com/industries/agencies): Streamline campaign approvals, automate cross-platform social publishing, and provide robust analytics reporting for all your clients from a single, white-labeled dashboard.
- [For Education](https://kognithq.com/industries/education): Automate enrollment nurturing campaigns, send timely campus alerts via SMS, and provide instant answers to common student questions via AI-powered web chat.

## Integrations

- [Integrations | Connect Your Entire Stack](https://kognithq.com/integrations): Kognit integrates with 100+ tools including Shopify, Meta, WhatsApp, Gmail, Zendesk, Stripe, and more. Connect your entire e-commerce stack in one platform.
- [Shopify Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/shopify): Connect Shopify to Kognit AI. Sync products, orders, customers, and inventory directly into your CRM with deep catalog integration. Free 7-day trial, SOC 2 & GDPR certified.
- [Gmail Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/gmail): Connect Gmail to Kognit AI. Respond to customer queries and start conversations with email. Full shared inbox support. Free 7-day trial, SOC 2 & GDPR certified.
- [WhatsApp Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/whatsapp): Connect WhatsApp to Kognit AI. Respond to WhatsApp messages and interact with customers directly from your unified inbox. Free 7-day trial, SOC 2 & GDPR certified.
- [Facebook & Meta Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/facebook-meta): Connect Facebook & Meta to Kognit AI. Respond to Facebook messages, run ads, and manage organic publishing from a single platform. Free 7-day trial, SOC 2 & GDPR certified.
- [Amazon SES Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/amazon-ses): Connect Amazon SES to Kognit AI. Enterprise-grade email delivery with high throughput. Perfect for transactional and marketing emails. Free 7-day trial, SOC 2 & GDPR certified.
- [Instagram Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/instagram): Connect Instagram to Kognit AI. Respond to Instagram DMs and interact with customers directly from your unified inbox. Free 7-day trial, SOC 2 & GDPR certified.
- [Shiprocket Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/shiprocket): Connect Shiprocket to Kognit AI. Track Shiprocket orders, generate shipping labels, manage NDRs, and trigger delivery alerts automatically in Kognit. Free 7-day trial, SOC 2 & GDPR certified.
- [Shipglobal Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/shipglobal): Connect Shipglobal to Kognit AI. Cross-border shipping & international parcel tracking. Auto-sync customs status, duty estimates, and global transit updates. Free 7-day trial, SOC 2 & GDPR certified.
- [Delhivery International Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/delhivery-international): Connect Delhivery International to Kognit AI. Global express shipping & freight. Real-time international AWB tracking, automated delivery exception resolutions. Free 7-day trial, SOC 2 & GDPR certified.
- [AfterShip Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/aftership): Connect AfterShip to Kognit AI. Real-time shipment tracking across 1,100+ carriers — auto-resolve "where is my order" tickets. Free 7-day trial, SOC 2 & GDPR certified.
- [Live Chat Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/live-chat): Connect Live Chat to Kognit AI. Give proactive help, self-service, and personal assistance via chat widget on your website. Free 7-day trial, SOC 2 & GDPR certified.
- [Outlook Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/outlook): Connect Outlook to Kognit AI. Connect Microsoft Outlook to manage emails from your shared inbox alongside other channels. Free 7-day trial, SOC 2 & GDPR certified.
- [WooCommerce Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/woocommerce): Connect WooCommerce to Kognit AI. Sync WooCommerce orders, products, and customers directly into your CRM for a unified view. Free 7-day trial, SOC 2 & GDPR certified.
- [Wix Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/wix): Connect Wix to Kognit AI. Connect your Wix Stores and Wix Studio site to automate order inquiries, refund lookups, and real-time live chat. Free 7-day trial, SOC 2 & GDPR certified.
- [Zendesk Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/zendesk): Connect Zendesk to Kognit AI. Import your Zendesk help center articles, contacts, and support ticket history into Kognit. Free 7-day trial, SOC 2 & GDPR certified.
- [Gorgias Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/gorgias): Connect Gorgias to Kognit AI. Import your Gorgias support tickets and customer data into Kognit seamlessly. Free 7-day trial, SOC 2 & GDPR certified.
- [Zoho Desk Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/zoho-desk): Connect Zoho Desk to Kognit AI. Import your Zoho Desk support tickets, contacts, and knowledge base articles into Kognit. Free 7-day trial, SOC 2 & GDPR certified.
- [Freshworks Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/freshworks): Connect Freshworks to Kognit AI. Import your Freshdesk tickets, contacts, and knowledge base articles into Kognit. Free 7-day trial, SOC 2 & GDPR certified.
- [Intercom Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/intercom): Connect Intercom to Kognit AI. Migrate your Intercom conversations, contacts, and help center content to Kognit. Free 7-day trial, SOC 2 & GDPR certified.
- [HubSpot Service Hub Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/hubspot-service-hub): Connect HubSpot Service Hub to Kognit AI. Migrate your HubSpot contacts, companies, tickets, conversations, and knowledge base articles. Free 7-day trial, SOC 2 & GDPR certified.
- [Klaviyo Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/klaviyo): Connect Klaviyo to Kognit AI. Sync customer profiles and segments between Kognit and Klaviyo for unified marketing. Free 7-day trial, SOC 2 & GDPR certified.
- [Google Ads Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/google-ads): Connect Google Ads to Kognit AI. Track ad spend and ROAS directly from your Kognit dashboard. Auto-sync audiences. Free 7-day trial, SOC 2 & GDPR certified.
- [Meta Ads Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/meta-ads): Connect Meta Ads to Kognit AI. Track Facebook & Instagram ad performance and ROAS. Sync audiences for retargeting. Free 7-day trial, SOC 2 & GDPR certified.
- [Google Analytics Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/google-analytics): Connect Google Analytics to Kognit AI. Track customer journeys and conversion data across your store and marketing funnels. Free 7-day trial, SOC 2 & GDPR certified.
- [Stripe Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/stripe): Connect Stripe to Kognit AI. View payment history, manage subscriptions, and process refunds directly from conversations. Free 7-day trial, SOC 2 & GDPR certified.
- [Razorpay Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/razorpay): Connect Razorpay to Kognit AI. Accept payments and manage subscriptions for Indian and international customers. Free 7-day trial, SOC 2 & GDPR certified.
- [YouTube Integration for Kognit AI | 5-Minute Setup](https://kognithq.com/integrations/youtube): Connect YouTube to Kognit AI. Connect your YouTube channel to track audience engagement and comments. Free 7-day trial, SOC 2 & GDPR certified.

## Comparisons

- [Compare](https://kognithq.com/compare): Compare Kognit with other customer support platforms.
- [Kognit vs Zendesk — AI Customer Support Compared](https://kognithq.com/compare/zendesk): An honest comparison of Kognit and Zendesk for support teams: what the AI answers from, how escalation works, and what migrating actually involves.
- [Kognit vs Gorgias — Support Software Compared](https://kognithq.com/compare/gorgias): Kognit and Gorgias compared for support teams: AI guardrails, channel coverage, SLA handling, and what migration involves.
- [Kognit vs Freshdesk — AI Helpdesk Compared](https://kognithq.com/compare/freshdesk): Kognit and Freshdesk compared: what the AI answers from, how escalation and SLAs work, and how migration runs.
- [Kognit vs Intercom — AI Support Compared](https://kognithq.com/compare/intercom): Kognit and Intercom compared for support teams: AI behaviour, escalation guardrails, channels and migration.
- [Kognit vs Zoho Desk — Support Software Compared](https://kognithq.com/compare/zoho): Kognit and Zoho Desk compared: AI guardrails, channels, SLA handling and migration.

## Documentation

- [Kognit Help Center — Setup guides & how-to articles](https://kognithq.com/docs): Learn how to use Kognit. Find step-by-step guides for your inbox, AI agent, connected channels, team, billing, and troubleshooting.
- [Getting started](https://kognithq.com/docs/getting-started): Create your workspace, connect your first channel, and get your team in.
- [Inbox & tickets](https://kognithq.com/docs/inbox): The shared inbox, ticket routing, assignment, and SLA policies.
- [AI & Autopilot](https://kognithq.com/docs/ai-autopilot): How the AI decides to answer or escalate, and how to tune it.
- [AI Brain & Knowledge](https://kognithq.com/docs/ai-brain): Import FAQs, PDFs, store URLs, and configure custom brand response rules.
- [Voice AI & Calling Hotline](https://kognithq.com/docs/voice-ai): Real-time AI voice phone agents, ElevenLabs models, phone numbers & sandbox.
- [Channels](https://kognithq.com/docs/channels): Email, live chat, WhatsApp, Instagram, and Messenger.
- [Web widget](https://kognithq.com/docs/widget): Install, configure, and test the chat widget on your site.
- [Integrations](https://kognithq.com/docs/integrations): Shopify, WooCommerce, Klaviyo, and 1-click helpdesk migrations.
- [Marketing & Ads Suite](https://kognithq.com/docs/marketing): Meta & Google Ads, WhatsApp broadcasts, and lead capture forms.
- [Email & sender domains](https://kognithq.com/docs/email): Sender authentication, forwarding addresses, and deliverability.
- [Customers & CRM](https://kognithq.com/docs/customers): Contacts, segments, and the customer 360 view.
- [Automation](https://kognithq.com/docs/automation): Flows, triggers, conditions, and recovery campaigns.
- [Analytics & reporting](https://kognithq.com/docs/analytics): Performance, resolution metrics, and exports.
- [Billing & plans](https://kognithq.com/docs/billing): Plans, usage limits, credits, and payment methods.
- [Security & admin](https://kognithq.com/docs/security): Roles, permissions, API keys, and data handling.
- [Troubleshooting](https://kognithq.com/docs/troubleshooting): Connection health, error codes, and common fixes.
- [Automation flows](https://kognithq.com/docs/automation/flows-overview.md): What flows can do, how they're structured, and when to use one instead of the AI.
- [Connect Shopify](https://kognithq.com/docs/integrations/connect-shopify.md): Sync products, orders, and customers so the AI can answer order questions from live data.
- [Contacts](https://kognithq.com/docs/customers/contacts.md): How contact records are created, matched, merged, and kept clean.
- [Dashboard overview](https://kognithq.com/docs/analytics/dashboard-overview.md): What each figure on the dashboard means, and which ones actually deserve your attention.
- [Forward your support email](https://kognithq.com/docs/channels/forward-your-support-email.md): Route your existing support address into Kognit in about two minutes, without changing MX records.
- [How Autopilot decides](https://kognithq.com/docs/ai-autopilot/how-autopilot-decides.md): The exact logic behind whether the AI answers a customer, drafts for review, or escalates to a human.
- [How the inbox works](https://kognithq.com/docs/inbox/how-the-inbox-works.md): One queue for every channel — how messages become tickets and what an agent sees.
- [Import Knowledge Sources & Documents](https://kognithq.com/docs/ai-brain/import-knowledge-sources.md): Feed URLs, policy documents, PDFs, and spreadsheets into your AI Brain for grounded customer responses.
- [Inbound email isn't arriving](https://kognithq.com/docs/troubleshooting/inbound-email-not-arriving.md): Work through the causes of forwarded mail not turning into tickets, in the order worth checking.
- [Install the widget](https://kognithq.com/docs/widget/install-the-widget.md): Add the Kognit chat widget to any website with a single script tag.
- [Meta & Instagram Ads Management](https://kognithq.com/docs/marketing/meta-ads-campaigns.md): Launch, optimize, and manage Facebook and Instagram ad campaigns with AI audience targeting and creative generation.
- [Plans and limits](https://kognithq.com/docs/billing/plans-and-limits.md): What each plan includes, and what happens when you reach a limit.
- [Quickstart](https://kognithq.com/docs/getting-started/quickstart.md): Go from an empty workspace to an AI answering real customer questions, in about fifteen minutes.
- [Roles and permissions](https://kognithq.com/docs/security/roles-and-permissions.md): The five system roles, what each can do, and how to choose between them.
- [Verify your sending domain](https://kognithq.com/docs/email/verify-your-sending-domain.md): Publish SPF, DKIM, and DMARC records so your replies arrive in the inbox instead of the spam folder.
- [Voice AI Phone Agent Overview](https://kognithq.com/docs/voice-ai/voice-ai-overview.md): Deploy real-time, human-sounding conversational voice AI for inbound customer support and hotline inquiries.
- [API keys](https://kognithq.com/docs/security/api-keys.md): Create keys for programmatic access, and handle them without creating a security incident.
- [Configure the widget](https://kognithq.com/docs/widget/configure-the-widget.md): Appearance, greeting, availability, and what the AI is allowed to say in chat.
- [Connect a Dedicated Phone Number](https://kognithq.com/docs/voice-ai/connect-phone-number.md): Provision toll-free or local phone numbers for your inbound customer support hotline.
- [Connect Gmail](https://kognithq.com/docs/channels/connect-gmail.md): Connect a Google mailbox over OAuth so replies send from your real address and thread correctly.
- [Connect WooCommerce & WordPress](https://kognithq.com/docs/integrations/connect-woocommerce.md): Connect your WooCommerce store with Kognit AI via the official WordPress.org plugin or REST API keys for 24/7 autonomous support, live cart sync, and real-time WISMO tracking.
- [Create your workspace](https://kognithq.com/docs/getting-started/create-your-workspace.md): What a workspace is, what it contains, and the settings worth getting right before you invite anyone.
- [Custom AI Rules & Brand Voice](https://kognithq.com/docs/ai-brain/custom-ai-rules.md): Define system instructions, prohibited topics, refund limits, and custom tone of voice for the AI.
- [Enterprise RBAC & Granular Access Control](https://kognithq.com/docs/security/enterprise-rbac-access-control.md): Configure role-based access control (RBAC), custom roles, refund limits, and module-level permission scopes.
- [Google Ads Integration & Tracking](https://kognithq.com/docs/marketing/google-ads-integration.md): Connect Google Search and Shopping campaigns to measure real customer acquisition cost and conversion value.
- [Replies going to spam](https://kognithq.com/docs/troubleshooting/replies-going-to-spam.md): Diagnose why your outbound support mail is being filtered, and fix it in the right order.
- [Reply to your first customer ticket](https://kognithq.com/docs/inbox/reply-to-your-first-ticket.md): Open a conversation, send a reply, add a private note, and choose the right ticket status.
- [Segments](https://kognithq.com/docs/customers/segments.md): Group contacts by behaviour so campaigns go to people who want them.
- [Sender addresses](https://kognithq.com/docs/email/sender-addresses.md): Which addresses your workspace may send from, and why an address can look verified but still be refused.
- [Support metrics explained](https://kognithq.com/docs/analytics/support-metrics.md): How each support metric is calculated, so you know what you're actually reading.
- [Ticket lifecycle](https://kognithq.com/docs/inbox/ticket-lifecycle.md): The states a ticket moves through, who moves it, and what happens at each step.
- [Triggers and conditions](https://kognithq.com/docs/automation/triggers-and-conditions.md): The events that can start a flow, and how to filter so the right people get it.
- [Tune Autopilot thresholds](https://kognithq.com/docs/ai-autopilot/tune-autopilot-thresholds.md): Pick a confidence threshold and burst limit you can defend, and know when to move them.
- [Usage and quotas](https://kognithq.com/docs/billing/usage-and-quotas.md): Read your usage meters, understand how quota is reserved, and avoid running out mid-month.
- [Assignment and routing](https://kognithq.com/docs/inbox/assignment-and-routing.md): How tickets find an owner — intent-based team routing and round-robin assignment.
- [Build a cart recovery flow](https://kognithq.com/docs/automation/cart-recovery.md): The highest-return automation in ecommerce, built step by step and without annoying anyone.
- [Connect Outlook](https://kognithq.com/docs/channels/connect-outlook.md): Connect a Microsoft 365 or Outlook mailbox so support mail arrives as tickets and replies send from your address.
- [Connection health](https://kognithq.com/docs/troubleshooting/connection-health.md): Spot a broken integration before your customers do, and reconnect it cleanly.
- [Credits](https://kognithq.com/docs/billing/credits.md): Prepaid volume that covers usage beyond your plan's monthly allowance.
- [Customize Voice Personas & Tones](https://kognithq.com/docs/voice-ai/customize-voice-and-tones.md): Select ElevenLabs voices, tune latency, and define conversational tone for your phone agent.
- [Data and privacy](https://kognithq.com/docs/security/data-and-privacy.md): What Kognit stores, how workspaces are isolated, and how to handle a deletion request.
- [Email campaigns](https://kognithq.com/docs/email/email-campaigns.md): Send a broadcast to a segment, and the checks that run before a single message goes out.
- [Exports](https://kognithq.com/docs/analytics/exports.md): Get your data out of Kognit for reporting, backup, or migration.
- [Invite your team](https://kognithq.com/docs/getting-started/invite-your-team.md): Add teammates, choose the right role, and understand what each role can and cannot do.
- [Order lookups](https://kognithq.com/docs/integrations/order-lookups.md): How the AI finds a customer's order, and how to make it succeed more often.
- [Sync Shopify Policies & FAQs](https://kognithq.com/docs/ai-brain/sync-shopify-policies.md): Automatically pull return windows, shipping tiers, and terms directly from your Shopify admin.
- [Train the AI on your business](https://kognithq.com/docs/ai-autopilot/train-the-ai.md): Build the knowledge base the AI answers from — the single biggest lever on answer quality.
- [WhatsApp Broadcasts & SMS Campaigns](https://kognithq.com/docs/marketing/whatsapp-broadcasts.md): Send high-converting WhatsApp marketing broadcasts and SMS campaigns with verified Meta templates.
- [Widget security](https://kognithq.com/docs/widget/widget-security.md): What the public key does and doesn't grant, and how abuse is limited.
- [Common errors and what they mean](https://kognithq.com/docs/troubleshooting/common-error-codes.md): The error messages you're most likely to hit, in plain language, with the fix.
- [Connect WhatsApp](https://kognithq.com/docs/channels/connect-whatsapp.md): Bring WhatsApp Business messages into the same inbox as your email and chat tickets.
- [Connect your first channel](https://kognithq.com/docs/getting-started/connect-your-first-channel.md): The four ways customers can reach you, and which one to set up first.
- [Human handoff](https://kognithq.com/docs/ai-autopilot/human-handoff.md): When the AI steps aside, how the ticket reaches an agent, and why the bot then stays quiet.
- [Lead Capture Forms & Popups](https://kognithq.com/docs/marketing/forms-and-lead-capture.md): Build customizable discount wheels, popup forms, and embedded widgets to grow your subscriber list.
- [Migrate from another helpdesk](https://kognithq.com/docs/integrations/migrate-from-another-helpdesk.md): Move from Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, or Zoho Desk without a gap in coverage.
- [Payment methods and invoices](https://kognithq.com/docs/billing/payment-methods.md): Supported payment methods, where invoices live, and what happens if a payment fails.
- [SLA policies](https://kognithq.com/docs/inbox/sla-policies.md): Set response and resolution targets, and understand how business hours change the maths.
- [Test and troubleshoot the widget](https://kognithq.com/docs/widget/test-the-widget.md): Confirm the widget works end to end, and fix the three things that usually go wrong.
- [Unsubscribes and compliance](https://kognithq.com/docs/email/unsubscribes-and-compliance.md): How opt-outs are handled, and what you're responsible for under GDPR and CAN-SPAM.
- [Voice Simulator & Live Testing](https://kognithq.com/docs/voice-ai/voice-simulator-and-testing.md): Test your Voice AI agent directly in the browser microphone sandbox before launching to customers.
- [Canned responses](https://kognithq.com/docs/inbox/canned-responses.md): Save the replies you send constantly and insert them in a keystroke.
- [Connect Instagram and Messenger](https://kognithq.com/docs/channels/connect-instagram-and-messenger.md): Route Instagram DMs and Facebook Messenger conversations into your shared inbox.
- [Connect Klaviyo for Marketing & Audience Sync](https://kognithq.com/docs/integrations/connect-klaviyo.md): Sync customer profiles, VIP lists, email consent status, and abandoned cart events between Kognit and Klaviyo.
- [Email deliverability](https://kognithq.com/docs/email/email-deliverability.md): Why mail lands in spam, and the handful of things that actually fix it.
- [Review AI quality](https://kognithq.com/docs/ai-autopilot/ai-quality-review.md): A weekly routine for catching bad automated replies before your customers do.
- [Workspace settings reference](https://kognithq.com/docs/getting-started/workspace-settings.md): Every setting in Settings, what it changes, and where the effect shows up.
- [Migrate from Gorgias](https://kognithq.com/docs/integrations/migrate-from-gorgias.md): 1-click import of historical customer tickets, macros, customer tags, and satisfaction scores from Gorgias.
- [The Customer 360 panel](https://kognithq.com/docs/inbox/customer-360.md): Everything known about the person you're replying to, beside the conversation.
- [Connect Zendesk](https://kognithq.com/docs/integrations/connect-zendesk.md): Import Zendesk tickets, agents, groups, and sync ongoing conversations 2-way with Kognit.
- [Connect HubSpot CRM](https://kognithq.com/docs/integrations/connect-hubspot.md): Synchronize contacts, company deals, and customer support ticket history directly with HubSpot CRM.
- [Shopify Embedded Admin App](https://kognithq.com/docs/integrations/shopify-embedded-app.md): Use Kognit directly inside your Shopify Admin with App Bridge, single sign-on, and real-time order actions.

## Blog

- [Kognit Blog — AI Customer Support Insights](https://kognithq.com/blog): How support teams use AI well — knowledge bases that actually answer, escalation that earns trust, and metrics worth watching.
- [The Death of the Static Rolodex: Why Your Business Needs a Conversation-First AI CRM Yesterday](https://kognithq.com/blog/death-of-static-rolodex-conversation-ai-crm.md): Why traditional contact databases are killing your team's productivity and how AI-driven conversational CRMs are automating customer relationships at scale.
- [Beyond the Chatbot: How Autonomous AI Agents Are Rewriting the Rules of Customer Retention](https://kognithq.com/blog/beyond-chatbot-autonomous-ai-retention.md): Stop settling for simple FAQ bots. Discover how next-generation autonomous AI agents connect directly to your CRM to resolve complex customer issues end-to-end.
- [The Omnichannel Imperative: Why Unifying Email, SMS, and WhatsApp is the Ultimate Growth Hack](https://kognithq.com/blog/omnichannel-imperative-unifying-customer-comms.md): Customers don't think in terms of 'channels'—they think in terms of conversations. Here is how leading brands are leveraging unified inboxes to skyrocket their LTV.
- [Predictive Relationship Intelligence: How AI CRM Turns Support Data into Marketing Gold](https://kognithq.com/blog/predictive-relationship-intelligence-ai-crm.md): Every support ticket is a buying signal. Learn how modern entrepreneurs are syncing helpdesk context with marketing automation to trigger hyper-personalized campaign cohorts.
- [The Lean Scale Strategy: How to Build a Multi-Million Dollar Brand Without Hiring a Support Army](https://kognithq.com/blog/lean-scale-strategy-automated-operations.md): Scaling your customer base doesn't have to mean scaling your headcount. Here is how modern operations use AI CRM systems to handle 70% of operations autonomously.
- [E-commerce CRM: How to Turn Customer Conversations into Repeat Revenue in 2026](https://kognithq.com/blog/ecommerce-crm-conversations-revenue.md): Why traditional sales CRMs fail e-commerce brands and how conversation-centric customer relationship management systems drive repeat sales.
- [The Automated Retention Playbook: Syncing Your Helpdesk and E-commerce CRM](https://kognithq.com/blog/automated-retention-playbook-crm-helpdesk.md): How to automate customer retention by linking customer support interactions with CRM marketing data to trigger win-backs and reduce churn.
- [The Rise of the Conversation CRM: Why Shared Inboxes are Replacing Legacy Pipelines](https://kognithq.com/blog/conversation-crm-shared-inboxes.md): Traditional CRM pipelines are rigid. Learn why modern brands need a dynamic Conversation CRM that combines history with multi-channel shared inboxes.
- [Best Helpdesk Software in 2026: Zendesk, Intercom & Freshdesk Alternatives Compared](https://kognithq.com/blog/best-helpdesk-software-2026.md): A practical buyer’s guide to the best helpdesk software for 2026 — how shared inboxes, omnichannel support, and AI resolution stack up against Zendesk, Intercom, Freshdesk, and Help Scout.
- [AI Customer Support Agents: How Autonomous AI Resolves Ecommerce Tickets in 2026](https://kognithq.com/blog/ai-customer-support-agent-ecommerce.md): A deep look at how an autonomous AI customer support agent works — reading order data, resolving tickets end-to-end, and escalating only when it should — for Shopify and WooCommerce stores.
- [Unified Inbox + CRM: Why Every Customer Conversation Belongs in One Platform](https://kognithq.com/blog/unified-inbox-crm-customer-conversations.md): Disconnected tools fracture the customer relationship. Here’s why a unified inbox combined with a CRM — one customer communication platform — is the foundation of modern customer engagement.
- [The Complete Guide to Shopify Customer Support: Apps, AI Chatbots & Automation](https://kognithq.com/blog/shopify-customer-support-guide.md): Everything Shopify merchants need to know about modern customer support — choosing a helpdesk app, deploying an AI chatbot, and automating service across chat, email, and WhatsApp.
- [WhatsApp Customer Support Software: Shared Inbox, CRM & Helpdesk in One](https://kognithq.com/blog/whatsapp-customer-support-software.md): WhatsApp is where customers actually reply. Learn how WhatsApp customer support software — a shared inbox, CRM, and helpdesk combined — turns the world’s biggest messaging app into your best support channel.
- [Mastering Enterprise Email Segmentation with Kognit AI](https://kognithq.com/blog/enterprise-email-segmentation.md): Stop blasting and start connecting. Learn how Kognit uses AI to segment your Shopify audience and send high-converting broadcasts.
- [SEO vs AEO: Why Kognit is Built for the AI Search Era](https://kognithq.com/blog/social-media-automation-aeo.md): Traditional SEO is evolving into Answer Engine Optimization (AEO). Learn how Kognit optimizes your brand for ChatGPT, Perplexity, and more.
- [Predictive Retention: Using AI to Stop Shopify Churn Before It Happens](https://kognithq.com/blog/predictive-retention-shopify.md): Retention is the new growth. Learn how Kognit AI identifies at-risk cohorts and automates win-back sequences.
- [Omnichannel Mastery: Syncing WhatsApp with Social Media Automation](https://kognithq.com/blog/whatsapp-social-automation.md): Your customers are everywhere. Learn how to bridge the gap between social discovery and private messaging for 10x higher conversions.
- [Abandoned Cart 2.0: 98% Open Rates with WhatsApp Recovery](https://kognithq.com/blog/whatsapp-cart-recovery.md): Email recovery is at 20%. WhatsApp is at 98%. Learn how Kognit automates the most powerful recovery channel in e-commerce.
- [Going Global: Real-time AI Translation for Multi-Region Scale](https://kognithq.com/blog/global-shopify-ai-translation.md): Selling worldwide is easy. Marketing worldwide is hard. Learn how to localize your entire social and email strategy with AI.
- [The Brand Guardian: Maintaining Consistency at 1,000 Posts/Month](https://kognithq.com/blog/ai-brand-consistency.md): Scaling content often means diluted branding. Learn how the Kognit Brand Kit acts as a permanent guardian for your visual identity.
- [Social Listening: Using AI to Turn Comments into High-Converting Content](https://kognithq.com/blog/social-listening-market-research.md): Your customers are telling you what they want to buy. Learn how to use Kognit to analyze social sentiment and automate your next product launch.
- [Dynamic Revenue: Syncing Real-time Shopify Discounts with Social Content](https://kognithq.com/blog/dynamic-pricing-social-sync.md): Stop posting expired offers. Learn how Kognit syncs your AI content with your Shopify discount engine for seamless revenue flow.
- [The Metadata layer: Why Technical SEO still matters in 2026](https://kognithq.com/blog/technical-seo-aeo-metadata.md): Content is king, but metadata is the crown. Discover the hidden layer of Kognit that makes your content discoverable by search bots and AI crawlers.
- [Building a Moat: Automated WhatsApp Groups for Brand Fanaticism](https://kognithq.com/blog/whatsapp-community-automation.md): Move your fans from an algorithm-driven feed to a brand-driven community. Learn how to automate engagement in WhatsApp groups.
- [Kognit Product Setup Guides: Step-by-Step Architecture for Launching Your AI Support Hub](https://kognithq.com/blog/kognit-product-setup-guides.md): A comprehensive step-by-step technical guide to configuring Kognit HQ, connecting customer channels, and activating autonomous AI Copilots.
- [WhatsApp & Multi-Channel Routing Tutorials: Complete Step-by-Step Kognit Setup](https://kognithq.com/blog/whatsapp-and-channel-routing-tutorials.md): Learn how to link official WhatsApp Business API numbers, configure automated SLA routing rules, and handle 2-way customer conversations.
- [AI Customer Support Academy: Masterclass in Training Kognit AI Brain & Copilots](https://kognithq.com/blog/ai-customer-support-academy-masterclass.md): Master prompt engineering, knowledge base vector indexing, confidence threshold tuning, and human escalation workflows in Kognit.
- [Getting Started: The 5-Minute Launch Checklist for Kognit + Shopify Integration](https://kognithq.com/blog/getting-started-shopify-support-checklist.md): The ultimate rapid onboarding guide for Shopify merchants launching Kognit unified inbox, order lookup, and automated refunds.
- [Kognit Developer Platform: Building Custom Extensions & Enterprise Data Pipelines](https://kognithq.com/blog/developer-platform-architecture.md): Technical architecture guide for developers building custom integrations, GraphQL connectors, and webhooks on Kognit HQ.
- [Kognit REST API Documentation & Engineering Implementation Specs](https://kognithq.com/blog/api-documentation-and-rest-specs.md): Detailed API references for managing tickets, sending multi-channel messages, and querying AI Brain embeddings programmatically.
- [Kognit SDKs & Custom Web Widget Integration Guide for Web & React Apps](https://kognithq.com/blog/sdks-and-custom-widget-integration.md): Embed the Kognit ultra-fast live chat widget and Voice AI floating launcher into any React, Next.js, or HTML site.
- [Kognit Webhooks Guide: Real-Time Event Streams for Shopify, CRM & Orders](https://kognithq.com/blog/webhooks-realtime-event-streams.md): Configure HMAC-signed webhooks to stream live support events to your data warehouse or Slack war-rooms in real-time.
- [2026 AI Customer Support Insights: Benchmarks, Resolution Rates, and CSAT Secrets](https://kognithq.com/blog/ai-customer-support-insights-2026.md): Key industry benchmarks analyzing how top ecommerce brands achieve 84% first-contact resolution using hybrid AI + human workflows.
- [Ecommerce Support Strategies: Transforming Support into High-Margin LTV Revenue](https://kognithq.com/blog/ecommerce-support-strategies-conversion-ltv.md): Discover how leading Shopify brands turn customer support conversations into cross-sell and upsell revenue opportunities.
- [Omnichannel Service Best Practices: Unifying Email, Live Chat & WhatsApp Threads](https://kognithq.com/blog/omnichannel-service-best-practices.md): Learn how to eliminate context switching and manage customer communications seamlessly in a single unified timeline.
- [Global Customer Experience Benchmark Report: Lessons from 10,000+ Support Agents](https://kognithq.com/blog/customer-experience-benchmark-reports.md): An exhaustive analysis of customer support metrics, response speeds, SLA targets, and retention figures across global brands.
- [Kognit Community Hub: Strategies & Insights from 12,000+ AI Support Leaders](https://kognithq.com/blog/community-hub-scaling-ai-support.md): Join 12,000+ founders, support directors, and ecommerce leaders sharing automation templates, custom prompts, and growth tactics.
- [Kognit Product Roadmap: Next-Generation Features, AI Models, & Multi-Channel Tools](https://kognithq.com/blog/product-roadmap-and-feature-releases.md): Explore upcoming releases including multi-language Voice AI cloning, predictive SLA forecasting, and native CRM syncs.
- [Kognit Feature Requests & Community Product Co-Creation Program](https://kognithq.com/blog/feature-requests-and-community-voting.md): Vote on upcoming platform capabilities, submit feature requests, and directly influence Kognit's engineering roadmap.
- [Kognit Live Events & Webinars: Building Autonomous Support Operations](https://kognithq.com/blog/events-and-live-webinars.md): Register for live technical workshops, masterclasses, and Q&A sessions with Kognit solutions architects.

## Regional editions

- [Kognit HQ United States — AI Helpdesk & Revenue Automation in $ USD](https://kognithq.com/en-us): Autonomous Customer Support for American Brands & Growing Tech Teams. Unify omnichannel support, live chat, and AI resolution in $ USD with native Shopify, USPS, FedEx, and UPS tracking.
- [Kognit HQ United Kingdom — AI Helpdesk & Revenue Automation in £ GBP](https://kognithq.com/en-gb): The AI Helpdesk Built for British Brands & Fast-Growing SaaS. Ditch fragmented tools. Automate customer tickets, Instagram DMs, and WhatsApp orders in £ GBP with Royal Mail and Shopify UK sync.
- [Kognit HQ India — AI Helpdesk & Revenue Automation in ₹ INR](https://kognithq.com/en-in): Scale Your D2C Brand & SaaS with Autonomous AI on WhatsApp & Instagram. Recover abandoned checkouts, automate customer support, and boost LTV with native Razorpay, UPI, and Shiprocket support in ₹ INR.
- [Kognit HQ Canada — AI Helpdesk & Revenue Automation in C$ CAD](https://kognithq.com/en-ca): Unified AI Customer Intelligence for Canadian Innovators & Shopify Stores. Eliminate customer support friction across Canada with bilingual English & French AI copilots, Canada Post sync, and pricing in C$ CAD.
- [Kognit HQ Australia — AI Helpdesk & Revenue Automation in A$ AUD](https://kognithq.com/en-au): 24/7 Autonomous AI Support for Aussie Retail & Global SaaS Brands. Overcome timezone gaps. Deliver instant answers, order tracking with Australia Post, and automated social campaigns in A$ AUD.
- [Kognit HQ Singapore — AI Helpdesk & Revenue Automation in S$ SGD](https://kognithq.com/en-sg): Omnichannel AI Revenue Engine for Singapore & Southeast Asian Startups. Connect WhatsApp, live chat, and CRM in S$ SGD. Scale across APAC with multi-lingual conversational intelligence.
- [Kognit HQ Malaysia — AI Helpdesk & Revenue Automation in RM MYR](https://kognithq.com/en-my): AI Customer Service Built for Malaysian Retailers & Fast-Growing Brands. Automate WhatsApp inquiries, Instagram sales, and customer tickets in RM MYR with J&T, Ninja Van, and Shopify sync.
- [Kognit HQ United Arab Emirates — AI Helpdesk & Revenue Automation in $ USD](https://kognithq.com/en-ae): Next-Gen AI Customer Experience for UAE Luxury & Fast-Moving DTC Brands. Drive high-converting WhatsApp conversations, VIP customer support, and Instagram sales across Dubai and the GCC region.
- [Kognit HQ Switzerland — AI Helpdesk & Revenue Automation in CHF CHF](https://kognithq.com/en-ch): Präziser KI-Kundenservice für Schweizer Marken & Enterprise Teams. Automatisieren Sie Tickets, E-Mails und Kundenanfragen in CHF mit Schweizer Post Tracking und mehrsprachigem Support.
- [Kognit HQ Germany — AI Helpdesk & Revenue Automation in € EUR](https://kognithq.com/en-de): Die All-in-One KI-Plattform für Deutsche E-Commerce & SaaS-Unternehmen. Automatisieren Sie Ihren Kundenservice, WhatsApp-Kommunikation und Marketing-Workflows DSGVO-konform in € EUR.
- [Kognit HQ France — AI Helpdesk & Revenue Automation in € EUR](https://kognithq.com/en-fr): L'Agent IA nouvelle génération pour Les Marques & Startups Françaises. Remplacez vos outils de support fragmentés. Automatisez la résolution des tickets, les DMs Instagram et vos campagnes marketing en € EUR.
- [Kognit HQ Netherlands — AI Helpdesk & Revenue Automation in € EUR](https://kognithq.com/en-nl): De Slimme AI Helpdesk voor Nederlandse Webshops & SaaS Bedrijven. Automatiseer klantvragen, WhatsApp en retouren in € EUR met naadloze integratie voor PostNL, DHL en Shopify.
- [Kognit HQ Sweden — AI Helpdesk & Revenue Automation in kr SEK](https://kognithq.com/en-se): Automatiserad Kundsupport för Svenska E-Handlare & Tillväxtbolag. Minska svarstider och automatisera ärendehantering i kr SEK med stöd för PostNord, Klarna och Shopify.
- [Kognit HQ Finland — AI Helpdesk & Revenue Automation in € EUR](https://kognithq.com/en-fi): Moderni Asiakaspalveluäly Suomalaisille Verkkokaupoille. Vastaa asiakkaille sekunneissa suomeksi € EUR -hinnoittelulla, Posti-seurannalla ja Shopify-integraatiolla.

## Optional

- [Security & Compliance](https://kognithq.com/security): Discover how Kognit HQ protects your data with end-to-end encryption, Zero-Knowledge architecture, and ISO 27001 certification.
- [Privacy Policy](https://kognithq.com/privacy-policy): Learn how Kognit HQ collects, uses, and protects your data. Read our privacy policy for full transparency.
- [Terms of Service](https://kognithq.com/terms): Read the Terms of Service for Kognit HQ. Learn about our user agreement, acceptable use, billing policies, and legal boundaries.
- [Data Processing Agreement (DPA)](https://kognithq.com/dpa): Review Kognit HQ's Data Processing Agreement. Learn how we process personal data as a processor under GDPR, CCPA, and other data protection regulations.
- [Cookie Policy](https://kognithq.com/cookies): Learn how Kognit HQ uses cookies to improve your experience, manage authentication, and understand usage patterns.
- [Data Deletion](https://kognithq.com/data-deletion): How to delete the data Kognit HQ holds from your Facebook, Instagram and WhatsApp connections, and check the status of a deletion request.

- [Full text of all docs and articles](https://kognithq.com/llms-full.txt)